IT Endpoint Engineer

IT Endpoint Engineer

Location: La Crosse Support Campus – La Crosse, WI

Schedule: Full-Time, Onsite

Department: Information Technology

Kwik Trip’s IT End User Services team is seeking an Endpoint Engineer I to help ensure our enterprise endpoints remain secure, compliant, and reliable. In this role, you’ll support the testing, deployment, and lifecycle management of applications and Windows updates while collaborating closely with Endpoint Engineering, IT Security, and Service Desk teams.

This position is ideal for an early- to mid-career IT professional who enjoys hands-on technical work, problem-solving, and contributing to large-scale endpoint operations in a fast-paced, operational environment.

What you’ll be doing:

• Own and manage Windows update processes to ensure enterprise devices remain compliant with organizational patching standards.
• Monitor endpoint inventory to ensure devices are properly onboarded, maintained, and retired within management systems.
• Coordinate deployment of new and updated applications that have been packaged, reviewed, and approved for production use.
• Build, update, and test less complex application packages and support manual installation processes when automation is not feasible.
• Manage and maintain application pilot groups to validate updates across diverse hardware, software, and job roles.
• Serve as an application owner and subject matter expert for assigned platforms, supporting configuration, updates, and ongoing operations.
• Identify, test, and deploy software and firmware updates to remediate defects, address security vulnerabilities, and maintain vendor supportability.
• Design, build, and maintain endpoint health, compliance, patching, and security reports.
• Respond to endpoint-related incidents, deployment failures, and alerts by performing root cause analysis and coordinating remediation.
• Support vulnerability management and audit activities by providing accurate endpoint data, documentation, and evidence.
• Maintain clear, accurate technical documentation, standards, and procedures to support operational consistency and scalability.
• Collaborate closely with Endpoint Engineering, IT Security, Service Desk, Desktop Support, and other IT teams to deliver reliable endpoint services.

You’ll need to have…

Education

• Associate’s degree in information systems or a related field, or an equivalent combination of education and hands-on experience in IT or endpoint management fields.

Experience

• Endpoint Administration: 1-3 years of experience managing endpoints in an enterprise environment.

Skills

• Experience with enterprise endpoint management tools (e.g., SCCM, device management, patching, or other deployment platforms).
• Experience supporting Windows client operating systems in an enterprise environment.
• Working knowledge of endpoint management, patching, and application deployment concepts.
• Experience following structured change management and documentation practices.
• Strong troubleshooting and analytical skills with the ability to perform root cause analysis.
• Ability to manage multiple priorities in a fast‑paced, operational environment.
• Strong communication skills with the ability to work effectively across technical and non‑technical teams.
• High attention to detail and commitment to maintaining accurate system data and documentation.
• Ability to work independently while also contributing as part of a collaborative team.

Physical Requirements

The ability to lift up to 50 lbs. as needed.

Even better if you have…

• Advanced experience with enterprise endpoint management tools such as SCCM.
• Experience supporting application lifecycle management, including testing, piloting, and upgrades.
• Familiarity with vulnerability management, security remediation, or compliance frameworks.
• Experience supporting audits such as PCI, security reviews, or vulnerability assessments.
• Knowledge of ITIL concepts or structured IT service management practices.

Work Schedule

• Monday through Friday, daytime business hours.
• Participation in a rotating on-call schedule for evenings and weekends as needed.