Salesforce Systems Coordinator

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Computer Science, Information Technology

Department: 18300000 - ED-LASTINGER CENTER

Job Description

Classification Title:

Systems Admin/Programmer II

Classification Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Job Description:

The University of Florida Lastinger Center for Learning's mission is to improve the quality of teaching, learning, and childcare. We research, develop, and scale educational innovations for adults and children that put all learners on trajectories for lifelong success. Specifically, the Center targets kindergarten readiness, 3rd grade reading proficiency, and algebra proficiency as critical milestones in children's educational trajectory that are predictive of success in school and life. The Center works at the nexus of research, practice, and policy to develop sustainable systems that leverage educational technologies and improve the implementation of research-based practices. Housed in one of the nation's elite public research universities, the Center operates as a dynamic, entrepreneurial workplace focused on executing UF's service mission to strengthen the human condition and improve the quality of life. The Lastinger Center is committed to attracting, hiring, and retaining top talent by valuing a broad range of thought, skill, and experience. We believe in fostering environments where team members feel respected, valued, and empowered to do their best work.

Responsibilities: this position is responsible for:

Administration & User Support

• Serve as system administrator for Salesforce and related products.
• Manage users, permissions, profiles, security settings, reports, dashboards, workflows, and automations.
• Provide user support, training, documentation, and troubleshooting.
• Conduct system audits, prepare for releases, evaluate new features, and maintain documentation.
• Coordinate new development requests and enhancements with technical and functional teams.

• Diagnose and resolve application issues and bugs.
• Support upgrades, testing, integrations, data imports/exports, and data quality efforts.
• Maintain data integrity, backups, and sandbox environments. Manage deployments with appropriate rollback plans.
• Support production releases and occasional after-hours issue resolution.

• Participate in project planning, requirements gathering, and solution design.
• Collaborate with implementation partners and Lastinger Center partners.
• Evaluate and support AppExchange and third-party integrations (e.g., Brightspace D2L, SMS, telephony, form builders).
• Contribute to Salesforce governance, strategy, and cross-center user groups.
• Create and maintain dashboards, queries, and reports for marketing, recruiting, admissions, advising, and graduation.
• Provide status updates and maintain task documentation.

Other Duties as assigned

$75,000 - $80,000

Required Qualifications:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred:

• Salesforce Administrator certification (within 3 months).
• Experience with Salesforce administration, configuration, and user support.
• Strong problem-solving and communication skills.
• Experience in higher education CRM/SIS processes.

In order to be considered, you must upload your cover letter and resume.

This job is 'open until filled'. Review of applications will begin immediately and continue until a suitable pool is established.

This position is time-limited and soft-funded.

Health Assessment Required:

No

Applications Close:

To apply, visit https://explore.jobs.ufl.edu/en-us/job/538475

Our Commitment:

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

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