Global Account Supply Chain Manager

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Your Profile

• Bachelor’s or Master’s degree in Supply Chain, Engineering, or Business Administration
• 7–10 years of experience in strategic supply chain, S&OP, or technical account management in global environments
• Strong experience in high-tech / semiconductor industry preferred
• Excellent analytical skills with ability to model complex supply-demand scenarios
• Strong ERP (MS Dynamics 365 F&O), Excel, and Power BI skills
• High stakeholder management and influencing capability in international environments
• Strong customer focus, proactive mindset, and willingness to travel (~20%)
• Fluency in English; additional languages (e.g. Mandarin, Korean) are a plus

Your Role

As Global Account Supply Chain Manager, you act as the strategic supply chain lead for a key global customer and a core member of the “4-G” team (Global Account, Product, Quality, and Supply Chain). You define and drive the end-to-end supply chain strategy, ensuring alignment between customer needs and VAT capabilities while delivering outstanding service levels, cost efficiency, and joint value creation.

Your Impact

You ensure a resilient, high-performing supply chain for a complex global account by combining strategic planning, customer proximity, and cross-functional leadership. Your key focus is to translate demand signals and technology roadmaps into robust supply chain strategies and scalable execution.

Key Responsibilities

Strategic Customer & Supply Chain Ownership

• Own the end-to-end supply chain strategy for a key global customer
• Act as trusted advisor to customer supply chain leadership
• Drive alignment within the “4-G” team to ensure coherent account, product, quality, and supply chain strategy
• Translate customer requirements into scalable supply chain initiatives in collaboration with internal supply chain partners
• Identify and deliver joint value creation opportunities across the supply network

Demand, Capacity & Ramp Management

• Lead mid- to long-term capacity and ramp planning (up- and downscaling) based on customer roadmap and forecasts
• Ensure proactive capacity alignment across the full value chain through regular assessments and S&OP participation
• Manage supply chain readiness for new product introductions and technology transitions
• Identify risks early and ensure mitigation through scenario-based planning

Strategic Agreements & Risk Management

• Lead negotiations of complex supply chain agreements (e.g. consignment, capacity reservations, inventory stocking, liability terms)
• Analyse demand and supply patterns to identify risks, opportunities, and volatility drivers
• Improve forecast accuracy and drive service level excellence
• Define inventory strategies to balance service levels, flexibility, and financial exposure

Performance & Stakeholder Management

• Accountable for key KPIs, including OTD >95%, past dues <1%, and forecast accuracy >90%
• Lead Quarterly Business Reviews with internal and external stakeholders
• Manage customer supply chain scorecards, identify deviations, and drive corrective actions across global teams

Issue & Escalation Management

• Act as escalation owner for critical supply chain topics impacting customer or business continuity
• Resolve conflicts between customer requirements and internal capabilities through cross-functional alignment
• Ensure fast, structured decision-making in complex or high-pressure situations