Mortgage Processor / Junior Underwriter

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance

Morgan Financial is a customer-focused mortgage banker built on delivering exceptional client experiences and moving fast without sacrificing quality. We are looking for a Mortgage Processor who excels in a customer-facing, phone-driven environment and takes pride in creating a smooth, stress-free experience for clients.

This role sits at the center of the loan process, working closely with borrowers, loan officers, underwriting, and closing to keep everything moving quickly and smoothly — without creating delays or rework for the team. This is not a “sit behind email all day” role — we are looking for someone who is comfortable on the phone, proactive, and thrives in real-time communication.

What You’ll Do

• Own a pipeline of loan files from application through closing; feel responsible for your quality of work
• Proactively call borrowers to collect documents and move files forward
• Follow up consistently until conditions are cleared
• Troubleshoot customer issues with providing documentations through secure methods
• Review and verify documentation (income, assets, credit, title, insurance, etc.)
• Submit complete, organized files for final underwriting
• Clear conditions quickly and efficiently
• Coordinate with Loan Officers, Loan Officer Assistants, Underwriters, and Customers
• Manage pipeline deadlines and keep all parties updated
• Maintain accuracy in all systems and documentation
• Deliver a best-in-class customer experience from start to finish

• 1-3 years of professional experience in an office environment
• Strong customer service background with emphasis on phone interaction
• Mortgage experience is a plus, but not required

• Comfortable on the phone
• Friendly and professional - verbal, in writing, and in person
• Strong communicator who can simplify complex information
• Highly organized and detail-oriented
• Ability to manage interruptions and multitask effectively
• Self-starter who takes initiative and solves problems
• Time management skills in a fast-paced environment
• Tech-savvy with solid business computer skills
• Positive attitude and team-first mindset

• High-performance, team-oriented culture
• Opportunity to grow within a rapidly expanding company
• Competitive compensation and benefits package. Base salary is commensurate with experience, with additional performance-based bonus compensation on a per closed loan file basis. You have the opportunity to earn more the more you do!
• Leadership that values initiative and problem-solving
• A workplace that lives its core values:
• Give 80, Take 20
• Problem Solve and Take Initiative
• Genuine Leadership
• Have fun

Morgan Financial affords equal employment opportunity to all qualified individuals.