Branch Manager

Description

The Branch Manager holds full accountability for the strategic development and operational management of the branch, driving growth in sales, profitability, and market share while ensuring the highest standards of customer and employee safety and satisfaction. This role carries direct sales responsibility and requires strong estimating experience to support accurate project quoting, pricing strategy, and revenue growth. The position provides leadership and oversight across all branch functions, including sales, warehouse operations, logistics, inventory management, financial performance, facility maintenance, and personnel development.

Decision Making & Strategic Decision Making

• Identifies issues, problems, and opportunities and determines appropriate actions.
• Gathers, organizes, and analyzes information to uncover root causes, trends, and implications.
• Develops and evaluates viable alternatives to address challenges and achieve objectives.
• Makes sound decisions using clear criteria, considering operational and financial impact.
• Executes decisions effectively, monitors results, adjusts as needed, and delegates with accountability.

Delegating Responsibility & Follow-Up

• Delegates decision-making authority and tasks to the appropriate individuals. Ensures responsibilities align with skills and role expectations.
• Clearly defines expectations, authority limits, deadlines, and constraints. Provides clarity on both routine and high-priority assignments.
• Offers guidance, resources, and coaching as needed. Maintains accountability while demonstrating trust and confidence.
• Implements structured processes to maintain visibility into progress and emerging issues. Oversees outcomes effectively while fostering autonomy and accountability.
• Communicates clear timelines, milestones, and performance expectations. Reinforces due dates and desired results.
• Reviews completed work and overall outcomes with stakeholders. Provides feedback and evaluates results for continuous improvement.

Planning And Organizing

• Effectively prioritizes initiatives and assignments based on strategic importance and urgency. Adjusts priorities as business needs evolve.
• Establishes S.M.A.R.T. goals aligned with organizational objectives and core values. Develops structured action plans with defined timelines, deliverables, and measurable outcomes.
• Defines project scope by breaking down objectives into actionable tasks. Identifies and allocates the necessary personnel, equipment, and materials to ensure successful execution.
• Develops comprehensive schedules that optimize time and resources. Establishes clear milestones to prevent conflicts and ensure timely completion.
• Proactively identifies and leverages available resources to enhance efficiency and performance. Maximizes team capabilities and operational assets to achieve objectives.
• Demonstrates strong time management and maintains focus on high-impact activities. Minimizes distractions to ensure consistent progress and productivity.
• Promotes a culture of accountability and clear communication. Keeps stakeholders informed of progress, milestones, and performance expectations.

Communication

• Organizes communications with a clear purpose and defined objectives. Emphasizes key points and delivers messages in a logical, structured sequence.
• Engages audiences through a confident and compelling delivery style. Utilizes relevant examples, storytelling, body language, and vocal variation to maintain attention.
• Adapts messaging to align with the audience’s background, experience, and expectations. Uses language, terminology, and examples that resonate and add meaning.
• Verifies understanding by encouraging dialogue and seeking feedback. Clarifies concepts by presenting information in multiple ways when necessary.
• Adheres to professional communication standards appropriate to the setting and medium. Demonstrates effective use of tone, pace, diction, and presentation mechanics.
• Actively listens to others and accurately interprets both verbal and nonverbal messages. Responds thoughtfully and appropriately to ensure mutual understanding.
• Persuasively presents ideas and recommendations to gain alignment and commitment. Influences outcomes by clearly articulating benefits and shared objectives.
• Simplifies complex concepts and identifies patterns, discrepancies, and emerging trends. Coaches and develops effective communication skills across the organization.

Building Trust & Gaining Commitment

• Initiates discussions with clear expectations and objectives, articulating rationale and perspective to foster understanding and engagement.
• Contributes and develops ideas collaboratively, encouraging input and recommending practical solutions and process improvements.
• Facilitates alignment by applying effective influence strategies to achieve genuine agreement and sustained commitment.
• Concludes discussions with concise summaries, clearly defining outcomes and next steps to ensure shared understanding.
• Demonstrates honesty and integrity by honoring commitments and upholding ethical standards.
• Builds strong professional relationships, recognizing their importance to individual and organizational success.
• Promotes a collaborative team environment grounded in trust, respect, fairness, and recognition of others’ contributions.

Coaching & Developing Others

• Clearly defines expected behaviors, required knowledge, and proficiency levels by exchanging information and confirming understanding.
• Provides instruction, demonstrates best practices, and creates opportunities for observation and skill development while encouraging questions.
• Fosters positive interpersonal relationships by ensuring individuals feel valued, respected, and included.
• Partners with individuals to establish targeted development goals and structured improvement plans.
• Cultivates a supportive learning environment by securing resources, creating advancement opportunities, and removing barriers to growth.
• Monitors performance progress through specific, constructive feedback and models the standards and behaviors expected of others.

Managing Conflict

• Gathers relevant information from appropriate sources to accurately assess conflicts and document key outcomes or implications.
• Approaches conflict objectively, considering all perspectives and addressing issues promptly as opportunities for improvement.
• Demonstrates focused, active listening skills and accurately reflects differing viewpoints to ensure mutual understanding.
• Maintains focus on constructive resolution by avoiding personal issues and clearly articulating the rationale for agreement.
• Takes timely, decisive action to de-escalate conflict, resolve issues, and preserve professional relationships.
• Concludes discussions with clear summaries of agreements and next steps, and follows up to monitor progress and ensure sustained resolution.

Technical / Professional Skills And Knowledge

• Demonstrates a solid understanding of and successfully manages the SALES / ESTIMATING function within the branch.
• Demonstrates a solid understanding of and successfully manages the PURCHASING / INVENTORY function within the branch.
• Demonstrates a solid understanding of and successfully manages the WAREHOUSE function within the branch.
• Demonstrates a solid understanding of and successfully manages the FINANCE / CREDIT function within the branch.
• Demonstrates a solid understanding of and successfully enforces the HR /TALENT function within the branch.

Quality Orientation

• Follows procedures - Accurately and carefully follows established procedures for completing work tasks.
• Ensures high-quality output – Oversees personal and team job processes, tasks, and work products to ensure freedom from errors, omissions, or defects.
• Takes action - Initiates action to correct quality problems and notifies others of quality issues as appropriate.

Perform other duties as assigned. Adhere to the rules and regulations as set forth in the Employee Handbook.

Requirements

Job Requirements:

Education

• High school diploma/GED require (Bachelor's degree preferred)

Experience

• Minimum of 1 year of experience in a comparable role required; 3 years preferred.
• Minimum of 3 years of progressively responsible experience required; 5 years preferred.
• Product and application knowledge preferred.
• Experience within a wholesale distribution environment preferred.
• Prior supervisory or leadership experience required.
• Demonstrated competency in all subordinate branch operations roles is essential.