Regional Director of Operations- Home Care Agency

Home Care Regional Director of Operations

A professional home care agency is seeking an experienced, motivated, and compassionate RDO/Business Manager to oversee operations and support the continued growth of our established home care agency. For over 18 years, our company has proudly provided quality in-home care services in more than half of the counties in NC.

With multiple established office locations and experienced office management teams already in place, this position is ideal for a strong leader who can guide company growth, strengthen operational processes, and maintain excellent relationships with clients, employees, vendors, and community partners.

As our company continues expanding into additional counties and office locations across North Carolina, we are looking for someone who can grow with us and help maintain the high standards our clients and employees have come to expect.

Position Overview

The Home Care Business Manager will provide administrative and operational leadership for the agency while working closely with ownership, team leads, and external partners. The ideal candidate will be highly organized, solution-oriented, professional, and capable of leading with patience and kindness while maintaining accountability and high performance standards.

This position requires an analytical thinker, independent decision-making, excellent communication skills, and the ability to multitask and effectively manage multiple responsibilities in a fast-paced environment. The position will require a hands-on leader that is willing to lead from within the core team.

Responsibilities

Oversee and support the continued growth and development of the agency

Recruit, hire, train, and help develop management team members

Ensure lead teams are performing assigned job duties effectively and professionally

Conduct weekly personnel meetings with management staff to maintain strong working relationships, reinforce responsibilities, and ensure top-level performance

Maintain positive and professional relationships with our community partners

Assist with both billing and payroll processing

Provide administrative oversight and support to lead team across all office locations

Assist with employee and client conflict resolution in a professional and compassionate manner

Maintain and coordinate employee schedules as needed

Troubleshoot billing issues and technical/vendor-related concerns

Manage State surveys, licensing meetings, and compliance-related responsibilities

Ensure documentation is accurate, organized, and maintained to support excellent State survey outcomes and continued compliance

Support daily business operations and special projects

Periodic travel to office locations throughout North Carolina

Qualifications

Previous management experience in home care, healthcare administration, or a related field preferred

Strong leadership, organizational, and problem-solving abilities

Strong written and verbal communication skills

Ability to work independently and efficiently

Knowledge of payroll, scheduling, billing, and compliance processes

Strong critical-thinking abilities

Strong work ethic and dependable attendance required

Compensation & Benefits

Competitive salary based on experience

Performance-based bonus structure tied to company growth and positive client/employee feedback

Paid vacation

Opportunity for advancement within a growing company

Supportive and experienced office teams

Meaningful work serving veterans, seniors, and families across North Carolina

Schedule

Full-time

Monday–Friday

Office hours are 8:00 AM – 5:00 PM

Availability after hours for management needs on a per diem basis during evenings and weekends

Offices are closed on major holidays

Apply Today

If you are a dedicated leader who thrives in operations, management, team development, and relationship building, we would love to hear from you. Join a respected and growing company committed to delivering compassionate, dependable home care services throughout North Carolina.