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David Kennedy Recruitment Himalayas · Posted 29d ago

Customer Support & Sales Representative (Thai)

Remote / flexible USD Contractor Remote

Customer Support Sales Representative FX Trading Financial Services
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Indexed description

David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries.

Position: Customer Support & Sales Representative

Location: Remote, South East Asia

Employment type: Service Agreement/Self-employment (no Employment contract option available)

RESPONSIBILITIES:

  • Provide professional live support assistance to clients worldwide

  • Respond to client emails and support account opening, amendments and account maintenance processes

  • Handle back-office and client-related queries in a timely manner

  • Promote company products and services to prospective and existing clients

  • Identify sales opportunities and proactively engage clients to drive conversions and retention

  • Build and maintain strong relationships with prospective and existing clients

  • Follow up with leads and assist clients throughout the onboarding process

  • Support clients with technical and troubleshooting issues related to trading platforms

  • Deliver high-quality customer service and ensure client satisfaction at all times

  • Liaise with internal departments to resolve client issues efficiently

  • Maintain professional telephone etiquette and communication standards

  • Contribute to team goals and achieve targeted sales and service results.

REQUIREMENTS:

  • Native/fluent in Thai, both verbal and written, with fluent English skills (minimum B2 level)

  • Previous experience within FX brokers in sales and/or customer support roles

  • Experience in a similar role will be considered an advantage

  • Strong communication, negotiation and interpersonal skills

  • Sales-oriented mindset with ability to build client relationships

  • Ability to work efficiently under pressure and multitask effectively

  • Good computer literacy, including Microsoft Excel and Word.

OFFER:

  • Competitive remuneration

  • An opportunity to build a company and grow in it

  • The freedom and flexibility of fully remote work

  • Collaborative and supportive team environment.

Originally posted on Himalayas

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