State Administrative Manager 15

Are you someone that enjoys planning, organizing, and directing work activities in an effort to optimize functionality and exceed goals? If so, the Revenue Integrity Division in the Revenue Integrity & Intelligence Bureau (RIIB) is looking to hire a State Administrative Manager for the Contact Center Support Section. The role oversees the setting of priorities, development of tactical plans, scheduling of assignments, and direction of daily operations to ensure high-quality support is delivered to the Revenue Services bureaus in alignment with business needs.

The position ensures that critical contact center processes, tools, and technologies are effectively implemented, maintained, and continuously improved throughout Revenue Services operations. It plays a key role in optimizing standardized functionality within a future tiered operations structure, ensuring that business area needs are met consistently and efficiently.

Position Description

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Required Education And Experience

Education

Possession of a bachelor's degree in any major.

Experience

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Please Note: A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only considered post bachelor's degree .

Alternate Education And Experience

Education level typically acquired through completion of high school and two years of safety and regulatory or law enforcement experience at the 14 level; or, one year of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements.

Additional Requirements And Information

Please attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application . (Failure to do so may result in your application being screened out.)

Official Transcripts. For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the Council on Higher Education Accreditation (CHEA) . A scanned or electronic copy is acceptable, as long as it contains the elements listed above. Review more information regarding official transcripts .

Foreign Transcripts. Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by CHEA . Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Work must be performed in the state of Michigan . If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.

Hybrid Remote Work . This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Hybrid Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.

E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

View the job specification at: State Administrative Manager 15 Job Specification .

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.