Regional Account Manager

📍 Field-Based (Multi-Site)

🏢 Pareto FM

💰 Competitive Salary + Benefits

Pareto FM is looking for an experienced and driven Regional Account Manager to oversee the delivery of soft services contracts across a portfolio of client sites.

This role is field-based, covering multiple client sites, and travel is a core part of the position. You’ll be responsible for operational delivery, client relationships, compliance, people management, and commercial performance across your allocated region.

This is an excellent opportunity for someone who enjoys variety, autonomy, and leading teams across multiple environments while building strong client relationships and driving service excellence.

The Role

As Regional Account Manager, you’ll take ownership of allocated accounts across the region, ensuring operational standards, staffing, compliance, and financial performance are delivered in line with client expectations and company standards.

You’ll work closely with Account Managers, site teams, clients, and support functions to maintain high service standards across all contracts.

Key Responsibilities

• Oversee the day-to-day delivery of multiple soft services contracts across the region
• Manage and support Account Managers and onsite teams across allocated sites
• Ensure smooth operational delivery, including holiday and sickness cover planning
• Maintain strong relationships with clients and provide regular operational updates
• Support recruitment, onboarding, payroll queries, leavers, and wider HR processes
• Ensure all sites have the correct equipment, uniforms, consumables, and resources
• Oversee planned maintenance scheduling and subcontractor coordination where required
• Ensure client purchase orders are received and processed correctly
• Raise purchase orders and support monthly invoicing and recharge processes
• Carry out regular site audits and provide feedback to teams and clients
• Monitor service standards, compliance, and overall contract performance
• Support aged debt management and invoice payment follow-up
• Ensure site compliance documentation is fully up to date, including RAMS, COSHH, and SSOW
• Promote Health & Safety best practice, including toolbox talks and online training
• Report accidents, incidents, and near misses in line with company procedures
• Support mobilisation of new contracts, including TUPE consultation processes
• Coordinate regional vehicles, equipment maintenance, and PAT testing
• Support monitoring and management of shared helpdesk activity

What We’re Looking For

• Previous experience managing multiple soft services or cleaning contracts
• Strong leadership and people management experience
• Excellent client-facing and stakeholder management skills
• Good understanding of Health & Safety and operational compliance
• IOSH qualification or equivalent
• Strong IT skills including Microsoft Office
• Organised, proactive, and able to manage multiple priorities
• Experience within specialist cleaning or soft services environments is desirable
• Confident managing operational issues and driving service improvements
• Full UK driving licence and willingness to travel regularly between sites

About You

You’ll be a hands-on, solutions-focused manager who enjoys building strong relationships and supporting teams across multiple locations.

You’ll be comfortable balancing operational delivery with client expectations, while maintaining high standards across compliance, service quality, and team performance.

Why Join Pareto FM?

• Opportunity to manage a diverse regional portfolio
• Autonomy and ownership within a growing FM business
• Supportive leadership structure and collaborative culture
• Exposure to varied client environments and operational challenges
• A business focused on quality, service, and continuous improvement