Customer Success Manager

Thrive is a fast-growing software company based in Philadelphia that offers a competitive salary and a robust benefits package. We are looking for a Customer Success Manager to serve as a strategic partner and oversee key accounts and relationships.

Requirements

• 5+ years of experience in Customer Success, Account Management, Client Relations, or a customer-facing SaaS role
• Strong ability to build and maintain long-term client relationships with key stakeholders and decision makers
• Experience analyzing customer usage data, identifying trends, and recommending solutions to improve engagement and retention
• Excellent written and verbal communication skills with the ability to conduct business reviews and present recommendations clearly
• Proven ability to manage multiple accounts and priorities in a fast-paced, dynamic environment
• Strong problem-solving and troubleshooting skills with the ability to identify root causes and deliver effective solutions
• Comfortable learning new technologies, software platforms, and product features quickly
• Demonstrated ability to identify opportunities for account growth, upselling, and expanded services
• Highly organized, detail-oriented, and customer-focused with a passion for helping clients succeed

Benefits

• Competitive salary
• Robust benefits package
• Medical/dental/vision insurance
• Health Savings Account with employer contribution
• 401(k) plan with company matching
• FSA
• Commuter benefits

Originally posted on Himalayas