Manager, Learning & Organizational Development

The Learning and Organizational Development (L&OD) Manager will work collaboratively with Health Care District personnel across departments to identify, design, develop, implement, and deliver strategic employee learning and development programs including, but not limited to, new hire orientation, management/leadership development, and career development through various modalities via presentations, instructor-led, eLearning, and interactive sessions. Of primary importance is coordinating existing and future efforts to develop and foster growth in management, leadership, and technology. This position actively researches, creatively designs, and implements effective methods for development in order to enhance leadership aptitude, clinical, and employee performance. Manages the Learning Management System (LMS) including serving as an expert to support users, maintenance, updates, and operations of the system as well as continuously troubleshoot LMS issues and trends.

Essential Functions

Supervisory Responsibilities:

• Provide leadership and performance management to a team of Learning & Organizational Development Specialist, Leadership Development Specialist, and Learning Designer.
• Provide coaching, training, mentorship, guidance, and career development to members of your team.

• Consults with management on performance, organizational and leadership matters. Conducts needs assessments to determine measures required to enhance employee job performance and overall company performance.
• Responsible for the design, development and implementation of the strategy, approach, standards, and policies related to talent processes including, succession planning, talent review and planning, assessment, performance management, talent development, leadership competency, talent mobility, and career path and skills architecture models.
• Collaborate with Leadership across the organization to create an integrated approach for talent programs in order to effectively identify, attract, hire, develop, deploy, promote, and retain talent.
• Partner closely with leaders and HR peers to assess needs and manage implementation of programs to accomplish specific business objectives including: talent development, performance management, leadership development and employee engagement.
• Serve as an expert in instructional design and emerging delivery methods, continuing to identify ways to deliver courses and consulting offerings that are both engaging and delivered in an efficient manner and drive the right learning outcomes.
• Design, facilitate, and sustain a variety of organizational-wide learning experiences (e.g., formal classroom and virtual learning, experiential tactics, social learning programs, etc.)
• Define the company's talent strategy and align the implementation with the business strategy, including onboarding, talent enrichment, training programs and talent assessment.
• Work closely with HR Leadership to coordinate efforts, communicate with HR and Learning colleagues, and ensure appropriate efficiencies and processes are in place to streamline and execute work.
• Monitor and evaluate effectiveness of training and development strategies, recommending and facilitating improvement and assuring alignment with organizational objectives and sustainability of executed programs.
• Conduct follow-up and feedback studies/surveys of all completed training and development events to evaluate and measure results.
• Support the coordination and project management needed to successfully execute people development processes and initiatives.
• Develop and maintain organizational communications, to effectively market upcoming training courses and development programs with the goal to continuously increase participation through high quality, value-add programs.
• Maintains knowledge of the latest trends in training, adult learning and development.
• Plan, organize, facilitate and order supplies for employee development and training events when needed.
• Assist the Director of Human Resources Operations in the preparation and implementation of training budget; maintains records and reports of expenses.
• Oversee the Learning Management System (LMS) Administration/Activities, Electronic Health Record (EHR), Technical Training Coordination
• Execute on ad hoc projects that support the HR and Organizational goals/initiatives.

QUALIFICATIONS

• Bachelor's degree in Training & Development, Education, Human Resources, Organizational Leadership and/or a related field.
• Master's degree preferred.

• Seven (7) or more years of experience in training, education, learning and development and leadership development, with online educational software, systems, or platforms.
• A minimum of three (3) years of management experience.
• Experience with Cornerstone LMS and/or Oracle Learning heavily preferred.

• Excellent verbal and written communication skills.
• Proven effective management skills.
• Proficient with Microsoft Office Suite or related software.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.

• ATD, CPLP certification or the equivalent, a plus.

• Valid Florida Driver's License required.

The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace.

This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA’s education and awareness information at the following link: https://info.flclearinghouse.com/