Medibank
Himalayas · Posted 24d ago
Customer Success Operations Manager
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Indexed description
As the Customer Success Operations Manager, you'll lead the enablement engine that powers the entire customer success lifecycle, creating the operational backbone that allows customer-facing teams to focus on building relationships, driving growth, and delivering meaningful outcomes.
Requirements
- Proven experience leading operations, enablement, or coordination functions in complex, multi-stakeholder environments
- Strong understanding of proposal, bid, and contract lifecycle processes
- Demonstrated ability to design and implement end-to-end operating models or ways of working
- Exceptional stakeholder management, communication, and coordination skills
- Strong analytical thinking and ability to translate data into actionable insights
- Experience leading or developing small teams and building scalable processes
- A mindset that blends commercial acumen, adaptability, and human-centred thinking, with a focus on delivering meaningful customer outcomes
Benefits
- Great work life balance
- Impressive, 35% subsidised Medibank/ahm health insurance
- 14-weeks paid parental leave
- Feel Good Health Hub – a digital platform for your mobile
- Great Discounts
Originally posted on Himalayas
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