Quality and Customer Relations Specialist

LifeView Group is a nonprofit human services organization whose Mission is “helping people throughout life’s journey.” Our 2,500 team members impact lives in multiple states and the District of Columbia. As a parent company, LifeView Group’s work encompasses three affiliates – Lakeview Center’s behavioral health care, FamiliesFirst Network’s child welfare support and Global Connections to Employment’s career services for people with disabilities. Learn more at LifeViewGroup.org.

Primary Duty

The Quality and Customer Relations Specialist is primarily responsible for the oversight of quality processes for internal and external customer experience activities, to include accommodations pursuant to Americans with Disabilities (ADA). The position is responsible for assessing and interpreting customer experience needs of the organization and introducing processes or enhancing current processes for efficiency and effectiveness. The position will facilitate quality improvement groups, extract and interpret data, and prepare reports and presentations.

We have a Hybrid Work Program where team members work part of your time from a company location, and part of your time from a non-company location. More details will be provided during the interview process.

Roles and Responsibilities:

• Must have a bachelor’s degree in business, social science, Human Resources or related field and two (2) years of experience in customer relations or an equivalent combination of education and experience.
• Experience handling the process for accommodation requests submitted pursuant to the Americans with Disabilities Act (ADA) is preferred.
• Experience in processing & interpreting data and providing reports and presentations to various groups including leadership.
• Must have proficiency with Microsoft Office applications such as Excel, Word, and PowerPoint.
• Experience working with software applications utilizing survey functionality is preferred.
• Have excellent written and verbal communication skills.
• Experience in facilitating effective and efficient meetings.
• Ability to oversee quality initiatives, processes, and improvement activities.
• Ability to work collaboratively with organizational personnel and leadership.
• Must be able to pass organization screening requirements, including state or federal background screenings as appropriate.

Interested applicants please visit https://www.lifeviewgroup.org/careers-overview and complete the on-line application. If you require additional assistance, please call Human Resources at 850-495-3512.

LifeView Group, Inc.is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED