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Value2Biz Linkedin · Posted 1mo ago

Information Technology Desktop Support

Salt Lake City, Utah, United States

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Indexed description

Job Title: IT Desktop Support Technician

Location: Salt Lake City, UT (100% Onsite)

Hourly Rate: 30 USD/hr + Benefits

Employment Type: W2 Direct Contract


About the Role

We are seeking a calm, customer-focused IT Desktop Support Technician to join our team in Salt Lake City. This is a hands-on, 100% onsite role supporting desktop hardware, manufacturing floor equipment, and asset lifecycle management. We need someone who can defuse tense situations, communicate clearly, and solve problems methodically—not just escalate.

⚠️ Please note: This is a true Desktop Support role. Candidates with only Service Desk or remote help desk experience will not be considered.
What You’ll Do

Asset Lifecycle Management (End-to-End)

  • Laptop procurement, imaging, installation, user assignment, decommissioning, and lease return coordination
  • Track and manage hardware inventory

Hardware & Peripherals Support

  • Multifunction printers (print/scan/copy)
  • Thermal printers and C wrapper printers (tags/labels)

Imaging & Deployment

  • Create and maintain system images
  • Use imaging tools (e.g., MDT, Clonezilla, or similar)
  • Transitioning environment → experience with Microsoft Intune is a strong plus

Manufacturing Floor Support

  • Support manufacturing equipment and understand how IT interacts with production processes

Ticketing & Tools

  • ServiceNow (primary)
  • Freshdesk
  • Basic understanding of APIs (troubleshooting integrations)

Microsoft Environment

  • Heavily Microsoft-focused (Windows, O365, Entra ID, Intune)


What You Bring
  • 2+ years of hands-on desktop support experience (not service desk)
  • Calm demeanor under pressure
  • Strong soft skills and ability to handle frustrated users professionally
  • Experience with imaging tools and hardware deployment
  • Willingness to work fully onsite in Salt Lake City
  • Authorized to work on W2 (direct contract with SPS)


Nice to Have
  • Intune migration experience
  • Exposure to API-level troubleshooting
  • Experience supporting manufacturing or warehouse environments


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