IT Support Manager

Who We Are

IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That’s over 140 years!

Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory – Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.

IT SUPPORT MANAGER

IMT Insurance is now hiring for an IT Support Manager within our Network Services department. As an IT Support Manager, you will be responsible for leading all IT Help Desk support activities for IMT Insurance’s employee group. You will do this with a small dedicated team across various technologies like Microsoft Windows, O365, macOS, iPadOS, Azure, Active Directory, Zoom, etc.. The team is responsible for all onboarding and offboarding of employees. This group also cross trains to cover Operations Support functions, including 1st and 2nd shift. You will facilitate employee development by coaching, motivating, and leading by example to obtain new skill sets, knowledge and troubleshooting techniques. This is a hands-on working manager position. You will manage vendor relations for products associated with end user’s computer systems having an impact on IT's yearly budget. Apply online today!

A DAY IN THE LIFE

• Provides oversite and escalation point for technical assistance and support related to computer systems, hardware, and software.
• Demonstrated ability to maintain and own some smaller systems.
• Provides direction and mentoring to Help Desk and Operations Support employees.
• Assumes a lead role in training, documentation, and employee relations.
• Makes sure there is adequate coverage on 1st and 2nd shift to perform vital functions.
• Ensure that all help desk and operations support staff are cross trained in both areas to give greater employee flexibility.
• Take an active role in support and production areas for direction and issues filling in where needed.
• Be able to perform all functions of help desk or operations support staff.
• Monitor department ticketing system to ensure issues are resolved in a timely manner and issues are handled appropriately.
• Follow up with users on issues to continually improve the service delivered by the support group.
• Ensure that the department processes are followed and up to date.
• Maintain technical expertise and knowledge of current trends and techniques in the market.
• Must support the IMT core values.
• Manage vendor relationships including budgeting and negotiating agreements.
• May manage other positions in the Network Services area outside of the Help Desk or Operations groups.

Desired Qualifications

• Associates degree with, or proven Help Desk Technician II or above comparable experience.
• 2+ years of IT Supervisor level experience preferred.
• Proven Help Desk Technician II or above technical ability or comparable experience.
• Comprehensive analytical and problem-solving skills required with the ability to be very detail oriented while maintaining accuracy.
• Proven ability to lead others including delegation of work and guiding projects.
• Ability to listen and communicate internally/externally to the customer, both verbally and in writing.
• Ability to work well with others and consistently provide effective, timely and courteous service to the customer.
• Ability to guide and provide proper advice to customers on products and functions.
• Ability to prioritize the team’s workload and simultaneously handle multiple projects.
• Must understand system interrelations and adapt to work with any system.
• Ability to perform physical activities of reaching, stretching, bending and moderate lifting.
• Must possess the ability to work well with others.

Benefits & Perks

IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes learning and development opportunities and more! Below is a list of what IMT offers our employees:

• Medical, dental, and vision insurance, AD&D insurance, 401K retirement savings accounts, spending accounts, long and short-term disability, profit share, employee assistant program and additional voluntary benefits.

The salary range for this position is $85,000.00 - $115,000.00

Starting salary will depend on level of experience

This position is not eligible for tips or commission but may be eligible for additional bonuses

• This position requires on-site working at our office in West Des Moines

What Defines Us

Our vision is to provide peace of mind in the moments that matter.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!