MI Analyst

Location: Office-Based, Runcorn

Reporting to: MI Manager

Role Overview

DCBL is a highly successful, data-driven organisation operating at scale across debt recovery, litigation, and enforcement services. As part of our continued growth, we are seeking a skilled and commercially aware MI Analyst to join our expanding MI & Analytics function.

This role reports directly to the MI Manager and is a delivery-focused position, responsible for producing high-quality management information, analysis, and insight to support operational, financial, and strategic decision-making across the Group.

The MI Analyst will play a key role in translating data into clear, actionable insight, while working within frameworks, priorities, and standards set by the MI Manager.

Key Objectives

• Deliver accurate, timely, and insightful MI to support business performance.
• Enable stakeholders to better understand drivers of performance through clear reporting and analysis.
• Support the MI Manager in the ongoing development, automation, and improvement of MI capability.
• Contribute to a consistent, scalable MI framework across DCBL and DCB Legal.

Key Responsibilities

Management Information & Reporting

• Produce regular and ad-hoc MI reports across operational, financial, and strategic metrics.
• Extract, manipulate, and analyse large datasets from multiple internal systems.
• Build and maintain reports and dashboards using SQL, SSRS, Power BI, and Excel.
• Ensure data accuracy, consistency, and integrity across all MI outputs.

Insight & Analysis

• Identify trends, variances, and performance drivers, clearly articulating insights to stakeholders.
• Provide commentary and analysis to support decision-making and performance improvement.
• Support deep-dive analysis requests commissioned by the MI Manager or senior stakeholders.

Stakeholder Support

• Work closely with operational, finance, strategy, and technology teams to understand reporting requirements.
• Present MI outputs in a clear, concise, and audience-appropriate manner.
• Support stakeholders in interpreting reports and understanding performance data.

MI Capability & Improvement

• Support the MI Manager in standardising and automating MI outputs.
• Assist in identifying data gaps, quality issues, and opportunities to enhance reporting capability.
• Provide UAT support for data, reporting, and system changes impacting MI.
• Contribute to documentation and knowledge sharing within the MI function.

Team & Function Support

• Support the development and maturity of the MI function under the direction of the MI Manager.
• Provide guidance and informal coaching to MI consumers on use of reports and tools.
• Act as a reliable delivery resource within agreed priorities and workloads.

Essential

What We’re Looking For

• Strong SQL experience, including querying and report writing.
• Experience building reports using SSRS and Power BI.
• Advanced Excel skills.
• Proven experience working with high-volume and financial datasets.
• Strong analytical skills with the ability to translate data into insight.
• Clear and confident communication skills, with the ability to tailor outputs to different audiences.
• Strong attention to detail and data accuracy.

Desirable

• Experience supporting MI or BI functions within complex or high-volume environments.
• Exposure to report automation and standardisation initiatives.
• Experience supporting UAT or system changes affecting reporting.
• Previous experience training or supporting users in MI tools.
• Previous experience with debt recovery, litigation or financial services.

What’s On Offer

• Salary: £36,000 - £46,000 per annum (dependent on experience)
• Monday - Friday (36.5 hours per week)
• Early finish Fridays
• Dress Down Fridays
• 30 days holiday (including Bank Holidays)
• Employer-contributed pension (post-qualification period)
• Employee Assistance Programme
• Newly refurbished offices
• Free parking and Mersey Gateway bridge pass
• Free tea, coffee, and monthly lunch
• Career development and progression opportunities within a growing MI function