Business Analyst (Two Positions)

Baulkham Hills, New South Wales

Full-time

$153,769 per annum

Description

Ready to take the next step in your career? We’re seeking an experienced Business Analyst to help shape, enhance, and deliver solutions that enable efficient, high-quality services. In this pivotal role, you’ll analyse business needs, elicit and document requirements, and partner with stakeholders to design fit-for-purpose improvements across processes and corporate systems. You’ll also support system configuration and integration, contribute to testing and implementation, and drive continuous improvement to ensure solutions remain aligned to organisational objectives. If you thrive in a varied, collaborative role and enjoy turning complex needs into practical outcomes, we’d love to hear from you.

Working With Us

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to an inclusive, diverse and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.

What This Role Looks Like

• Proactively engage with stakeholders across the business to capture requirements, shape project objectives, lead process mapping activities, and champion the adoption of the One Council solution.
• Build and maintain strong stakeholder relationships, managing expectations, resolving issues and ensuring transparent communication throughout the delivery lifecycle.
• Development, maintenance, and optimisation of Business Process Automation (BPA) and Reporting and Analytics solutions, including issue resolution, performance enhancement and system improvements
• Perform gap analysis between current and desired future state processes, identifying impacts, risks and dependencies, and recommending practical, value focused solutions.
• Translate business requirements into clear, structured artefacts that can be understood by technical teams, acting as the key interface between the business and corporate system.
• Drive the innovation, introduction, integration, and configuration of system solutions that align with organisational objectives and evolving business needs
• Provide expert process advice and guidance, prepare and execute test scripts, coordinate and undertake User Acceptance Testing (UAT) with subject matter experts, and collaborate with SMEs to identify and resolve system and process issues.

What Are We Seeking From Our Business Analyst

• 5+ years’ experience in a similar role.
• Bachelor Degree in Business, IT, Finance or related field
• Demonstrated experience in complex projects and collaboration among stakeholders, with solid negotiation and conflict resolution skills.
• Strong understanding of business processes across various departments within local government
• Customer focused with excellent communication, problem-solving and report writing skills with Visio knowledge.
• Knowledge of data analytics for business process interpretation and modelling of user story maps, case diagrams and process flows using Visio or equivalent tools to clearly document and communicate requirements

Benefits Of Working With Us

A salary of $153,769 per annum (including superannuation and car allowance), paid weekly. Opportunities for training to keep your skills up to date. An opportunity for bonus payments and to participate in well-being initiatives and benefits available to staff through our EBA and other programs.

Next Steps

Please review the Position Description and apply via Council’s Careers Page, Careers at Council by 5pm on 15 May 2026. As applications will be processed upon receipt, early submission is encouraged.

People with disabilities, who meet the selection criteria, are encouraged to apply. If you require any reasonable adjustments to be made or if you need any other assistance with submitting your application, please feel free to contact the HR team at [email protected]

Please note that recruitment and offers of employment is subject to pre-employment checks including: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

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