Senior Runner Experience Wholesale Specialist

At Brooks, we're driven to create gear and experiences that take people to the place that makes them feel more alive. As a Senior Runner Experience National Account Specialist, you will provide industry-leading customer service to Brooks national accounts by managing customer support and operational issues throughout the entire order management process.

Requirements

• Communicate with internal and external customers via email, phone, and other communication channels
• Oversee the unique needs and requirements of specialized accounts and queues
• Seek positive, timely solutions to all customer questions and concerns
• Process data entry and order management tasks for orders and returns that require exception handling
• Work with cross-functional teams to support business interactions for your focused channel of business
• Gather data from patterns, issues, or factors you identify in the course of your work and share with the Leadership team
• Support Systems Team with data entry and other administrative tasks needed for system development, implementation, upgrades, and testing
• Participate in the creation and optimization of customer-facing content for our Help Center
• Participate in creating and modifying content for our Specialist-facing Helpdesk, Procedure Flow
• Partner with our training team to help new team members onboard
• Handle escalated customer situations as needed
• Manage orderbook responsibilities for the largest National customers
• Facilitate fulfillment of orders through partnership with DC team and understanding of individual customer shipping requirements

Benefits

• Medical, dental, vision, life and AD&D insurance
• Disability insurance
• HSA and employer contribution
• FSA
• Family & fertility assistance
• 401K Savings Plan and match
• Employee assistance program
• Transportation assistance

Originally posted on Himalayas