Business Support Manager

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [email protected]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086

Job Overview

Reporting to the General Manager, the post holder will be key in supporting the Division through the delivery of key objectives. The post holder will be required to liaise with the Senior Managers across the Division and external parties to progress projects. The post holder will also undertake general business and administrative duties as required. Working closely with senior managers across the division, the successful candidate will primarily provide support to the Division as well as Directorate teams.

The post holder will play a key role in planning and delivering operational initiatives aligned with local and national strategies. They will also provide project support for major service improvement programmes within the division, producing relevant documentation and reports as required. In addition, they will collaborate with both internal and external stakeholders to develop tools and solutions that enhance processes and services across the directorates and wider division.

The post holder will be expected to work flexibly in order to ensure the smooth running of the Business Support function.

Main duties of the job

• Demonstrate excellent interpersonal and communication skills in all verbal and written interactions, including the ability to negotiate and apply persuasive techniques where required.
• Build and maintain effective working relationships across all levels of the division, from Clinical Directors to Directorate Managers.
• Communicate sensitive business information in a diplomatic and professional manner.
• Manage and respond to all forms of communication promptly and appropriately.
• Draft correspondence on behalf of the Senior Leadership Team as required.
• Engage regularly with external agencies and stakeholders.
• Coordinate the Divisional team to ensure key business functions are completed on time (e.g. Divisional Assurance, Directorate Assurance, Annual / Mid year reviews).
• Use tact and persuasive skills to influence stakeholders and support improvements to processes and services across the directorate.
• Manage rota staff as required, including delegation of tasks.
• Develop, review and maintain divisional process documentation .

The ability to speak Welsh is desirable, applications are welcome from both English and Welsh speakers.

This is a 12-month secondment to meet service needs.

Applicants must obtain permission from their current line manager prior to applying for this secondment post.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Experience

Essential criteria

• Sufficient experience

Desirable criteria

• Education

Skills

Essential criteria

• Computer skills

Experience

Essential criteria

• Administrative experience