Business Analyst (Business Operations)

Role Overview

The Business Analyst supports the Regional Business Operations Manager in driving operational excellence, process standardization, business analysis, and governance initiatives across JD Sports Southeast Asia, covering both JD-owned markets and franchise partners.

This role is responsible for supporting business requirement gathering, SOP documentation, process mapping, operational assessments, and project coordination activities across cross-functional initiatives. The role plays a key support function in ensuring business processes, operational standards, and governance frameworks are clearly documented, aligned, and effectively implemented across the region.

The Business Analyst will work closely with cross-functional stakeholders across the organization to support scalable operational improvements, business initiatives, and execution consistency.

Key Responsibilities

Business Analysis & Requirements Support

• Support the gathering, analysis, and documentation of business and operational requirements
• Work closely with stakeholders to understand business processes, operational pain points, and improvement opportunities
• Assist in developing Business Requirement Documents (BRDs), user stories, workflows, and process documentation
• Consolidate operational gaps, business challenges, and stakeholder feedback across departments and markets
• Support definition of business problems, objectives, scope, dependencies, and success metrics
• Coordinate requirement validation sessions with stakeholders and franchise partners

SOP & Process Documentation

• Support the creation, documentation, and maintenance of Standard Operating Procedures (SOPs)
• Assist in process mapping, current-state assessments, and target-state workflow documentation
• Work with stakeholders to align SOPs with operational realities and business objectives
• Ensure SOPs are clearly structured, version controlled, and aligned to JD operational standards
• Support rollout, communication, training coordination, and adoption of SOPs across teams and markets
• Assist in identifying process improvement opportunities and operational efficiencies

Franchise Operations Support

• Support review and documentation of franchise operational processes and SOPs
• Assist in comparing franchise operational workflows against JD standards and ways of working
• Document process gaps, operational differences, and improvement opportunities
• Support operational readiness assessments and onboarding documentation where required
• Maintain organised documentation of franchise operational standards and process updates

Project Coordination & Implementation Support

• Support coordination of operational and system-related initiatives across multiple business functions
• Assist with timeline tracking, stakeholder follow-ups, meeting coordination, and action management
• Coordinate cross-functional discussions to ensure alignment on business requirements and deliverables
• Support implementation readiness, UAT coordination, operational validation, and go-live activities
• Coordinate documentation and handover activities during project implementation phases
• Escalate blockers, risks, and dependencies to the Regional Business Operations Manager where required

Systems & Operational Support

• Support business analysis activities related to operational systems and tools
• Assist in documenting operational workflows and business process impacts for system initiatives
• Support testing preparation, issue tracking, and post-implementation adoption activities
• Coordinate with vendors and stakeholders to ensure operational requirements are captured accurately

Job Requirements

• Experience in Business Analysis, Operations, Process Improvement, or Project Coordination roles
• Strong documentation, process mapping, and stakeholder coordination skills
• Strong communication and cross-functional collaboration capabilities
• Comfortable working across multiple departments, markets, and operational environments
• Detail-oriented, structured, and process-driven mindset
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Experience in retail, ecommerce, omnichannel, or franchise environments preferred
• Familiarity with SOP development, operational governance, and systems/process implementation is advantageous