Chief Customer Officer

Chief Customer Officer

Product: Enterprise Technology Learning

Sector: Banking & Financial Services

Salary: £150,000 Base + £50,000 Bonus

Location: UK Based | Significant UK travel

Ideal candidate profile:

An executive commercial leader from a technology consulting, workforce transformation, enterprise learning, hire-train-deploy or technology staffing background with deep experience operating within Banking and Financial Services clients.

You've built and grown strategic enterprise accounts, led high-performing commercial/customer organisations and are comfortable operating at C-suite level within sophisticated global banking environments.

This is not a traditional sales leadership role.

The business already has deep relationships across global banking clients and now requires a commercially elite operator capable of unlocking significantly greater strategic revenue from existing enterprise accounts.

The organisation delivers technology training, workforce transformation, digital capability, early careers programmes and consulting-style solutions into some of the world's largest financial institutions.

The successful individual will lead and scale the commercial customer organisation responsible for:

- strategic account growth

- customer expansion

- enterprise relationship management

- commercial retention

- executive stakeholder engagement

- customer success strategy

You will operate directly with:

- CTOs

- Heads of Technology

- Executive Learning Leaders

- C-suite stakeholders

- Global Banking leadership teams

This role requires someone capable of operating in sophisticated enterprise environments where relationship depth, strategic thinking and consultative commercial leadership are critical.

Essential Background:

- Proven experience selling into Tier 1 or Tier 2 Banking / Financial Services clients

- Experience within technology consulting, technology training, workforce transformation, staffing, hire-train-deploy, graduate solutions or enterprise services

- Experience growing large strategic accounts (£1m+ relationships)

- Strong executive presence with experience influencing C-suite stakeholders

- Background within technology services, technology products or technology skills environments

- Experience leading high-performing commercial, customer success or strategic account teams

The Opportunity:

- Existing enterprise client base

- Highly consultative sales environment

- Significant account growth potential

- Scaling business with ambitious growth plans

- Executive-level influence internally and externally

- Opportunity to shape the future commercial strategy of the organisation

This is a rare opportunity to join a business at a genuine scale-up inflection point with strong market credibility, exceptional banking relationships and significant growth ambition.

For a confidential discussion, contact Jack English