Support Analyst

Our award-winning healthcare client is seeking a Support Analyst to provide hands-on End User Device (EUD) and Service Desk support across multiple onsite locations. This individual will serve as a key point of contact for internal users, delivering high-quality technical support related to hardware, software, printers, mobile devices, and operating systems in a fast-paced healthcare environment. This position is 100% onsite and requires travel between local facilities, so reliable transportation is required.

Responsibilities

• Provide Tier 1 technical support for PCs, laptops, printers, peripheral devices, mobile devices, and operating systems
• Diagnose and resolve hardware, software, networking, and application issues both remotely and onsite
• Support deployment, imaging, setup, and replacement of IT equipment including PCs and printers
• Manage and track support tickets through resolution while ensuring accurate documentation
• Escalate complex Tier 2 issues to appropriate technical teams
• Support incident management, problem management, and change management processes
• Maintain strong customer service standards and communicate effectively with end users and stakeholders
• Coordinate and manage support queues to ensure proper categorization and timely resolution
• Assist with maintaining compliance with enterprise information security standards and healthcare regulatory requirements
• Recommend process improvements to reduce recurring technical issues and improve service quality

Required Qualifications

• 3–5 years of experience providing End User Device (EUD), desktop support, or Service Desk support
• Hands-on experience deploying PCs, printers, and related IT equipment
• Experience supporting printers and peripheral devices
• Prior experience working in a hospital or healthcare environment
• CompTIA A+ Certification required
• Reliable transportation and ability to travel between multiple onsite locations
• Strong troubleshooting and problem-solving skills
• Working knowledge of Microsoft operating systems, deployment, imaging, auditing, licensing, and compliance
• Familiarity with networking concepts and the TCP/IP protocol suite
• Ability to work independently and collaboratively in a team environment
• Excellent communication, documentation, and customer service skills

Preferred Qualifications

• Technical school diploma, some college coursework, or equivalent experience
• Experience supporting healthcare environments or medical end users
• Familiarity with medical terminology
• Additional certifications such as Network+, Security+, MCP, MCSA, ITIL Foundations, CCNA, or Lenovo/Lexmark certifications
• Military background is a plus
• Previous experience supporting large enterprise healthcare organizations is a plus

The Team Is Specifically Seeking Candidates With

• Strong hands-on deployment experience
• Proven printer and hardware support capabilities
• Prior hospital or healthcare support experience
• Excellent customer service and communication skills
• A proactive, team-oriented mindset with the ability to thrive in a fast-paced onsite environment