CampusWorks, Inc.
Himalayas · Posted 24d ago
Bilingual Help Desk Technician
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Indexed description
CampusWorks is seeking a bilingual Helpdesk Technician fluent in Spanish to join their team. The role serves as the first point of contact for students, faculty, staff, and campus community members needing technical support.
Requirements
- Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk
- Troubleshoot and resolve Tier 1 issues, such as password resets and account management
- Follows established ITIL priority matrix to evaluate and prioritize service requests
- Collaborate with IT staff to resolve and manage unresolved tickets
Originally posted on Himalayas
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