Customer Service Officer

Introduction:

Why Blueberry?

At Blueberry, our clients come first. Every conversation is a chance to build trust and deliver excellence. As a Customer Service Officer, you’ll be the first point of contact, helping clients navigate our platforms, answering questions, and ensuring every interaction reflects our commitment to quality service.

Note: At Blueberry, moving with purpose means showing up, connecting, and building momentum together. This role is based onsite in Sofia, Bulgaria, Monday to Friday, where the real magic happens.

Description:

About The Role

We’re looking for a proactive, solutions-focused Customer Service Officer to join our Sofia office. You’ll manage client inquiries via phone, email, and live chat, resolving issues, supporting operational processes, and helping maintain Blueberry’s reputation for exceptional service.

How You’ll Make An Impact

• Handle client inquiries through email, live chat, and inbound/outbound calls with a professional and positive approach.
• Resolve and record customer complaints, escalating complex issues as needed.
• Support clients with platform usage, account queries, deposits, withdrawals, and trading questions.
• Maintain ticket response times within SLAs and ensure queries are directed appropriately.
• Assist in staffing, scheduling, and team adherence to work plans.
• Participate in process improvement initiatives to enhance customer experience.
• Ensure compliance with privacy, regulatory, and internal policies.
• Provide insights and trends from client interactions to internal stakeholders.
• Meet or exceed daily, weekly, and monthly KPIs.

Skills and Experiences:

Who We’re Hoping To Find

• Bachelor’s or college degree preferred.
• Experience in customer service, responding to inquiries via live chat, email, or phone.
• Proficiency in English, both verbal and written.
• Strong relationship-building, problem-solving, and time-management skills.
• Detail-oriented, with the ability to maintain quality in high-volume environments.
• Experience with CRM software (Hubspot preferred).
• Collaborative, proactive, and eager to learn and improve.

Extra Points if You Have

• Experience in Financial Services, Banking, or Trading.
• Proficiency in French, German, Spanish, Italian, or Portuguese.

GDPR Privacy Notice

By submitting your application, you agree that Blueberry may process your personal data for recruitment purposes in accordance with the EU General Data Protection Regulation (GDPR). Your information will be kept confidential, used only for assessing your suitability, and stored securely.