ROM Technologies, Inc.
Linkedin · Posted 2mo ago
Service Desk Technician
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Indexed description
Responsibilities
- Provide continuous support and administration of our Office 365 environment.
- Assist with the administration of Identity and Access management (Okta).
- Assist with the day-to-day IT operations, including monitoring incidents, problems, user request lifecycle, and break/fix issues.
- Execute IT hardware setup for new employees.
- Assist with lifecycle management of IT assets, including PC peripherals.
- Serve as an additional point of contact for our onsite and remote workforce through helpdesk and service desk support.
- Support the enterprise ITSM solution as it relates to asset management, onboarding/offboarding of IT equipment, CMDB, IT process management and deskside support.
- Actively develop and maintain an IT knowledgebase.
- Additional tasks as assigned.
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