Customer Success & Product Specialist

About the Role

We’re Generator, a tech company helping residential communities thrive through smart, connected technology. We help building owners and operators deliver better resident experiences, with less admin and more impact.

We’re looking for someone who can sit close to both our customers and our product. This role is part customer success, part onboarding, part product support. You’ll help customers get the most out of Generator, while also helping us turn customer feedback, support themes, and real-world usage into better product decisions.

You’ll be hands-on with onboarding, training, support, product documentation, feature feedback, and testing. If you enjoy working directly with customers but also love getting into the detail of how software works and how it can be improved, this could be a great fit.

What you’ll be doing

• Helping onboard new customers and making sure they’re set up for success

• Running training sessions with customer teams and helping them use the platform confidently

• Supporting customers with product questions, issues, and day-to-day usage

• Creating help guides, training materials, FAQs, release notes, and product resources

• Capturing customer feedback and turning it into clear product notes or requirements

• Identifying common support themes and helping improve the product experience

• Working with the product and development team to explain customer needs and use cases

• Helping test new features before they’re released to customers

• Supporting feature rollouts, product launches, and customer communications

• Helping improve our onboarding, support, and product feedback processes

• Becoming a product expert across the Generator platform

What we’re looking for

• 2–5+ years’ experience in customer success, onboarding, implementation, product support, business analysis, product coordination, or a similar role

• Someone who enjoys working with customers and can explain software clearly

• A product-minded person who can spot patterns, ask good questions, and document customer needs

• Strong written and verbal communication skills

• Comfortable writing clear notes, process guides, training material, and product feedback

• Well-organised and able to manage multiple customer and product priorities at once

• Confident using software platforms and learning new tools quickly

• Comfortable working with product, development, sales, and customer teams

• Experience in SaaS, proptech, residential communities, retirement living, land lease, BTR, or similar sectors would be a bonus

• Experience with tools like Trello, Jira, Notion, HubSpot, Intercom, Zendesk, or similar would be useful, but not essential

Location & Hours

• Based in Brisbane

• Hybrid working model

• Full-time

Ready to join us?

To apply, send us your resume and a short note on why you’re interested in Generator.