Bankruptcy Claims Manager

REPORTING RELATIONSHIP

POSITION REPORTS TO: SENIOR MANAGER

DEPARTMENT: OPERATION

POSITION LOCATION: VADODARA, INDIA (ON-SITE)

POSITION SUMMARY

The Manager – Bankruptcy is responsible for end-to-end delivery of bankruptcy coordination for Omni Agent Solutions under the guidance of the management. The role ensures SLA adherence, quality performance, productivity optimization, and risk control while maintaining high client satisfaction. The Manager serves as the primary interface between India Operations and US stakeholders and is accountable for operational excellence, team performance, training effectiveness, and continuous process improvement. The role includes mentoring team members, driving measurable outcomes, and ensuring scalable, process-driven execution.

JOB RESPONSIBILITIES

• Transition and own end-to-end Bankruptcy operations delivery including SLA, TAT, quality, and productivity metrics.

• Lead and mentor the team members.

• Drive Six Sigma (DMAIC) initiatives to reduce defects and improve cycle time.

• Manage cross-functional US stakeholder communication and executive reporting.

• Oversee process transitions, expansions, and automation initiatives using PMP frameworks.

• Develop advanced performance dashboards and analytics frameworks to enable data-driven decision-making and proactive issue resolution.

• Own strategic workforce planning, capacity modeling, skill-matrix optimization, and long-term resource forecasting aligned with pipeline growth.

• Optimize daily and long-term workflow management, ensuring maximum utilization, balanced allocation, and scalability during volume fluctuations.

• Daily workflow management to ensure maximum capacity to the project pool.

• Create and produce variety of reports to shed light on process efficiency in a timely manner. Carry out actions on any directive passed from management in a timely efficient way.

• Building relationships with all stakeholders and carrying out smooth operation without any misses in BAU.

• Setting up right team culture by educating, empowering, and supporting all team members.

• Strengthen cross-functional partnerships across US Operations, Technology, Finance, and Legal teams to ensure seamless BAU and strategic alignment.

• Champion a culture of accountability, inclusiveness, continuous learning, and operational excellence, driving engagement, retention, and measurable productivity improvement.

EXPERIENCE, SKILLS AND ABILITIES

• Graduate or Postgraduate degree with any stream is must. Preferably MBA or PGDBM.

• 8+ years’ experience in KPO/BPO operations with 3+ years in Team management.

• Strong expertise in Project Management and Six Sigma. Certification will be preferred.

• Strong expertise in Office 365 applications. Working knowledge of SQL, Power BI, Power tools.

• Excellent oral & written English communications skills with problem solving ability.

• Strong US client-facing communication and executive presentation skills.

• Advanced knowledge of process excellence, analytics, and automation frameworks.

• Strategic thinking and financial acumen.

• Executive presence and stakeholder influencing capability.

• Risk anticipation and mitigation mindset.

• Inclusive leadership and talent development orientation.