Business Operations Manager

Company Description

The Homebuilders Association of Greater Cincinnati is a trusted organization dedicated to advancing the interests of the home building industry in the Cincinnati Metropolitan Area. Serving as a vital connection between industry professionals, the association provides advocacy, education, and resources. Its extensive network and impactful initiatives make it an influential voice in regional development.

Company Description

The Homebuilders Association of Greater Cincinnati is a trusted organization dedicated to advancing the interests of the residential construction and land development industry in the Cincinnati Metropolitan Area. Serving as a vital connection between industry professionals, the association provides advocacy, education, and resources. Its extensive network and impactful initiatives make it an influential voice in regional development.

Business Operations Manager

Greater Cincinnati Area | Full-Time

Salary Range: $55,000 – $62,000 + Benefits

Help Shape the Future of Home building in Greater Cincinnati

The Home Builders Association of Greater Cincinnati is seeking a highly organized, detail-oriented, and proactive Business Operations Manager to support the daily operations of our association and help deliver an exceptional experience for our members.

This is a dynamic role for someone who enjoys variety in their day and thrives in a collaborative, mission-driven environment. The ideal candidate is equally comfortable managing databases, coordinating office operations, handling accounts payable and receivable, supporting events, and improving systems and processes to help our organization operate more efficiently and effectively.

If you are someone who takes pride in organization, customer service, problem-solving, and creating smooth operational experiences, we’d love to hear from you.

About the Role

Reporting directly to the Executive Director, the Business Operations Manager plays a critical role in supporting membership engagement, financial administration, office management, and organizational operations. This position serves as a central hub for the organization and works closely with members, volunteer leaders, vendors, and staff to ensure the HBA operates efficiently while delivering strong value to our members.

Key Responsibilities

Membership & Member Support

• Manage and maintain membership and communications databases, including GrowthZone and CERKL
• Generate reports, communications, and required state/national association reporting
• Assist members with applications, renewals, onboarding, and general inquiries
• Help foster a positive and responsive member experience

Financial Administration

Accounts Payable

· Process invoices and payments accurately and timely

· Maintain vendor records and reconcile statements

· Enter transactions into QuickBooks and ensure proper coding

Accounts Receivable

· Generate invoices for memberships, sponsorships, events, and other revenue sources

· Process incoming payments

· Monitor outstanding balances and support collections efforts

Office & Conference Center Management

• Serve as the primary point of contact for incoming calls, emails, and visitors
• Maintain organized and professional office and meeting spaces
• Coordinate conference room scheduling, setup, AV support, and refreshments
• Manage office supplies, mail, and equipment maintenance

Event & Team Support

• Support the planning and execution of HBA events, meetings, and home shows
• Assist with preparing materials and providing onsite event support, as needed
• Assist with maintaining and updating the HBA website

Continuous Improvement

• Identify opportunities to improve systems, workflows, and member experience
• Collaborate with committees, vendors, and stakeholders to improve operational efficiency
• Stay current on industry tools, technologies, and best practices

Qualifications

Preferred Experience & Skills

• 5+ years of experience in operations, office administration, association management, or a related field
• Strong organizational skills and attention to detail
• Experience with accounts payable/receivable and QuickBooks
• Ability to manage multiple priorities and deadlines independently
• Excellent written and verbal communication skills
• Strong customer service and relationship-building abilities
• Proficiency in Microsoft Office and database management systems
• Experience with GrowthZone, CERKL, or association management software is a plus

What Success Looks Like

• Members receive timely, responsive, and professional support
• Financial and operational processes run smoothly and accurately
• Office operations are organized and efficient
• Systems and workflows continuously improve over time
• Staff and volunteers feel supported and empowered

Why Join the HBA?

At the HBA, you’ll join a collaborative team dedicated to supporting the residential building industry throughout Greater Cincinnati. This role offers the opportunity to make a meaningful impact while working closely with industry leaders, member companies, and community stakeholders. We value professionalism, teamwork, innovation, and a strong member-first mindset.

Compensation & Benefits

• Salary range: $55,000 – $62,000
• Paid time off and holidays
• Health and retirement benefits
• Professional development opportunities
• Collaborative and supportive team culture

To Apply

Please submit your resume and a cover letter outlining your relevant experience and interest in the position to [email protected].