Manager, Digital Operation & Analytics

Overview

The Manager, Digital Operation and Analytics manages the execution of the website merchandising to achieve web generated sales and marketing goals. This position will drive decisions that increase online conversion and customer experience. This Manager is expected to drive site merchandising initiatives, promotional execution, product launches, site experience optimization and marketing campaign launches in addition to identifying other merchandising opportunities based on data analytics and competitive analysis. This position works closely with the Buying, Creative, Marketing, Site Content, Visual Sales and Technology teams to enhance and build the online assortment, product information, category information and website merchandising. This is a full-time, salaried, exempt position based in the Dallas/Ft. Worth area, working an onsite schedule of 5 days in office.

What We Stand For 

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

• Own operational excellence for executing offers and promotions, including strategic setup, testing and pre- and post-launch QA
• Execute site merchandising operations that support key strategic initiatives, product and category launches, promotions, seasonal campaigns and trend moments; stretching into a role to recommend strategies in partnership with other site merchants
• Partners with Digital Merchandising team to optimize product categories including category refreshes, sort rules and onsite merchandising placements
• Drives special project management workflows; i.e. clearance process, campaign launch tracking, speed to market initiatives
• Monitor onsite behavior to identify operational issues or content gaps; conduct routine QA to ensure product pages, categories, navigation and campaign pages are accurate and functioning correctly
• Utilize third party tools to optimize the website experience
• Web Analytics
• Search Engine/Navigation
• A/B Testing
• Product Recommendations: monitor for relevance
• Identify opportunities to streamline manual processes and reduce operational defects while maintaining documents for workflows and site update procedures
• Consistently arrives promptly for scheduled work hours
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties as needed and assigned
  

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a Peek At What You Can Expect

• Rewarding pay to recognize the value you bring to the team.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For Our Full-time Associates, We Offer Even More

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

• College degree required
• 5-7+ years experience in online merchandising
• Strong computer skills: proficiency in Outlook, Excel, Word, PowerPoint; HTML knowledge a plus
• Demonstrated successin establishing and implementing merchandising strategies and tactics on a website for a multi-channel retailer
• Expertise in site analytics with strong business acumen to make data driven decisions
• Based in Dallas/Ft. Worth area
• Ability to work in a constant state of alertness and a safe manner
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Knowledge of industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively in a professional manner, both written and verbal, at all levels internally and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

The Container Store promotes a smoke -free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Stores Physical Requirements

State Specific Notices