Client Success Manager

About the Position:

Roya.com, one of the fastest growing software companies, is seeking a Client Success Manager to join its dynamic and talented team at its San Diego office. Roya.com recently announced a new Partnership and this Client Success Manager would assist with supporting this specific group through phone, email and technical platform support.

As a Client Success Manager, you will play a key role in shaping the success of this partner group. This is a unique opportunity to combine skills from customer service and technical support into one role. You’ll communicate with clients and collaborate internally to improve the customer experience and overall client satisfaction.

Responsibilities:

The primary responsibilities of this role will evolve as the Canvas® platform to support our partner expands; initial responsibilities will include (and not be limited to):

• Lead client service calls to guide clients through website edit requests and provide a positive support experience
• Complete basic website support edits while communicating timelines, progress updates, and expectations clearly
• Test websites to ensure design, functionality, usability, and performance standards are met
• Identify, document, and resolve issues that fall within basic website support scope
• Collaborate cross-functionally with marketing, sales, design, and development teams to support client success
• Assist in the website build process, including initial setup and content migration for select new website projects
• Maintain and expand the Canvas® Support Center and online knowledge base resources
• Stay informed on Canvas® platform capabilities, tools, and digital product enhancements to maximize user experience and feature adoption
• Contribute to process improvement initiatives and workflow optimization efforts
• Review key deliverables to ensure quality standards and client expectations are consistently met
• Foster a positive, professional, and team-oriented work environment that promotes accountability and collaboration
• Manage timely billing tasks while maintaining an understanding of pricing structures and billing procedures

Job Requirements:

• Bachelor's degree (in communications, marketing, information technology or a related field) or one to two years related experience and/or training; or equivalent combination of education and experience.
• Excellent communication skills.
• Strong organization skills and attention to detail.
• Strong time-management and decision-making skills.

Compensation:

• $25+/hour + various bonuses
• Matching 401k, Health, Vision, Dental, Life Insurance and many more
• Company Outings, frequent lunch, snacks, soda, etc.
• Hybrid work schedule