VIP Account Manager - Malay Speaking

We are looking for a Malay-speaking VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.

Role Responsibilities:

• Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;
• Monitor account activity, identify potential opportunities and observe any risks to the business;
• Reactivate and retain inactive accounts to ensure long-term loyalty;
• Solve complex and technical issues, ensuring a high level of service in every solution;
• Create and provide bonuses that align with the reward strategies based on how each account performs;
• Make sure all account activity is aligned with the highest regulatory and safety standards;
• Coordinate with the other departments to provide feedback about the user experience;
• Encourage players to try new games, products or increase activity on the site;
• Bring inactive VIPs back to the platform through tailored incentives;
• Analyze customers behaviour to estimate their total potential and promote the benefits of using our services;
• Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables

Role Requirements:

• Background in key account management, high-end customer support, or sales;
• Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;
• A proactive mindset with the ability to source and implement effective solutions for complex client issues;
• Proficiency in English and Malay both written and spoken;
• Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.

Our Excellent Benefits:

• Attractive KPIs Bonus;
• Snacks in the Office;
• 20 / 26 days of vacation per year;
• 6 days of sick leaves without document required;
• Attractive office location and facilities - Brain Embassy office;
• Medical insurance for you and your partner;
• Sports package;
• Birthday, wedding, and newborn gifts;
• Languages classes (partially paid by the Company);
• Career growth opportunities;
• International corporate parties, great team-building events and activities.

Important Information:

• This is an office-based position in Warsaw, Poland.
• We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.