Twoconnect
Himalayas · Posted 29d ago
Customer Success Manager (Chiropractic) - Work from Home / Dayshift
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Indexed description
The Customer Success Manager is responsible for ensuring every patient has a seamless, supportive, and positive experience throughout their care journey. This role blends patient communication, care-plan coordination, service recovery, and operational oversight to maximise patient satisfaction, retention, and clinical outcomes.
Requirements
- Warm, confident communicator with strong interpersonal skills.
- Highly organised with excellent follow-through.
- Ability to manage sensitive conversations with empathy and professionalism.
- Strong problem-solving and service-recovery skills.
- Comfortable with digital tools (practice software, CRM, email, SMS platforms).
- Understanding of chiropractic care principles (training provided).
Benefits
- HMO with 2 free dependent and medical reimbursements
- Government-mandated benefits
- Competitive pay
- Structured career development programs
Originally posted on Himalayas
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