Administrative Support Specialist

ON-SITE

The Administrative Support Specialist will provide support to the both the central business office and hospital staff by filling all records requests in regards to outstanding accounts receivables.

• Inventory, review, follow-up, and respond to all medical records and itemized bill requests as required for payment.
• Send out priority mail for the department and document the tracking information for our records.
• Compile information for patient and insurance refund packets.
• Communicate with facilities and/or patients regarding additional information needed for payment of claims.
• Document in the Medhost system all verbal and written activities relative to that account.
• Performs other duties and special projects as assigned.

• High school diploma or equivalent required.
• One year of customer service experience - Retail/Hospitality/Banking/Healthcare

Preferred

• Knowledge of indemnity insurance practices, contracts and managed care ideal.
• Computer Skills
• Microsoft Office: Outlook, Word, and Excel.
• Ability to work with multiple programs simultaneously.
• Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.
• Professional Skills:
• Accuracy and attention to Detail
• Organized
• Good time management skills in order to meet deadlines.
• Ability to multitask
• Ability to work independently and as part of team to reach a mutually established goals.
• Flexible and open to change
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
• Previous experience in metrics based role, where production/quality standards are upheld.