Mercor
Himalayas · Posted 23d ago
Technical Support Engineer
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Indexed description
The Technical Support Engineer will respond to support requests from Mercor’s talent pool, triage and investigate issues, and build talent-facing documentation. Must-have qualifications include ability to debug web applications, experience with SaaS-based product work, and experience using a support platform.
Requirements
- Ability to debug web applications
- Experience doing SaaS-based product work
- Experience using a support platform like Zendesk, Intercom, Help Scout, Freshdesk, or Crisp
- Degree in Computer Science, Software Engineering, or a related technical field
- 2-5 years of experience supporting customers on web applications
Benefits
- Generous Paid Time Off
Originally posted on Himalayas
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