T24 Application Support / Operation Engineer 100% (f/m/d)
Indexed description
Join our IT team at Julius Baer and play a key role in ensuring the reliable operation of our core banking applications through expert application management and incident resolution. We are seeking a skilled and motivated professional with a strong background in banking technology and a passion for operational excellence.
YOUR CHALLENGE
- Ensuring the operation of core banking applications in respect to application management (2nd level support)
- Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
- Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders
- Takeover of periodical on-call duty (weekly 7x24)
- Administration of change requests, for application related process fulfillment
- Participation in periodic releases on weekends
- Engage in projects relating to operational aspects for existing or newly integrated applications
- Routine data cleansing of the systems
- Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
- Keep application operation documentation (knowledge database) up to date
- Completed IT Education (Degree in Computer Science or other IT related field)
- Experience with Temenos T24: Proven ability to manage, monitor, and troubleshoot daily operations, including end-of-day (COB) processing. Proficient in operational tools such as JBoss, Oracle database, TAFJ, DSF, Octopus, Splunk, and Dynatrace. Familiarity with the TPH module is an advantage
- At least 5 years of professional experience in T24 support
- Good Linux know-how (shell scripting is an advantage)
- Knowledge of Java application server and AWA scheduler is an advantage
- Knowledge of ITIL Foundation
- Proven experience in banking with a strong knowledge of financial products
- Process-oriented and analytical approach
- Enthusiastic team player with strong communication skills
- Highly motivated, and proactive, with an eagerness to learn and take on new concepts
- Good written and spoken English, German is a plus
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