Operations Manager

Company: CommerceLink Logistics ULC (a division of Canada Cartage)

Location: 1115 Cardiff Boulevard, Mississauga, Ontario

Position Type: Full-Time, Permanent

Schedule: Day Shift- 100% in Office Role | Monday to Friday (with some flexibility)

Travel: Approximately 5–10% as required

About Us

CommerceLink Logistics ULC is a division of Canada Cartage, dedicated to providing fleet outsourcing services for one of Canada’s largest retail chains. At CommerceLink, we take pride in our people-first culture. Our team of professional drivers, logistics experts, and support staff work collaboratively to deliver exceptional service while fostering a workplace that values safety, respect, and career growth. With locations nationwide, we offer diverse opportunities for individuals seeking a rewarding career in transportation and logistics.

Position Summary

The Manager, Fleet Operations is responsible for overseeing day-to-day transportation and dispatch operations to ensure the safe, efficient, and timely delivery of all shipments. This role provides leadership, guidance, and operational oversight to dispatchers, drivers, and supporting staff, ensuring alignment with company objectives, customer expectations, and regulatory requirements.

The Manager plays a key role in managing real-time operational challenges such as equipment breakdowns, accidents, and staffing call-ins, while maintaining service continuity and supporting overall regional transportation performance.

Key Responsibilities

• Provide leadership, supervision, and direction to the dispatch team, including planning and assigning daily workloads
• Coordinate inbound and outbound freight flow while maintaining visibility of daily priorities and weekly transportation targets
• Recruit, train, coach, and develop team members to support continuous improvement
• Plan and schedule staff across all shifts to ensure 24-hour operational coverage aligned with volume requirements
• Support dispatchers and front-line supervisors in resolving day-to-day operational challenges
• Monitor service levels, operational metrics, and KPIs to ensure customer expectations are met or exceeded
• Review weekly operational reports and adjust resources as required
• Ensure required training and certifications are maintained
• Act as the primary operational contact for billing and payroll issues
• Promote and enforce safety, compliance, and company standards

What You’ll Bring

• 3–5 years of experience in transportation operations, dispatch management, or related roles
• Transportation or logistics industry experience
• College diploma or equivalent experience
• Strong leadership, analytical, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with staff scheduling in variable-volume operations
• Proficiency in Microsoft Office

Skills & Competencies

• Knowledge of transportation cargo claims, laws, and risk management
• Understanding of the Highway Traffic Act, Hours of Service, TDG, and weight restrictions
• Experience with Transportation Management Systems (TMS)
• Strong problem-solving and decision-making abilities

Equal Opportunity & Accommodation Statement

CommerceLink Logistics ULC is an equal opportunity employer committed to fostering an inclusive, accessible, and respectful workplace. We welcome and encourage applications from all qualified candidates.

Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process. If you require accommodation, please inform Human Resources, and we will work with you to meet your needs in accordance with applicable legislation.

We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.

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