Bilingual Customer Success Specialist

BILINGUAL CUSTOMER SUCCESS SPECIALIST

FULL-TIME

NORTH YORK, ON

Are you bilingual in French and English and are comfortable working in a fast-paced, customer-focused environment?

Are you looking for a stable role at an excellent organization?

The Company

Our Client is a Canadian wholesaler with a dedication to selecting the best products from around the world.

Company Perks and Rewards

• Competitive Salary ($60-67K)
• Generous vacation and benefits
• Stable, supportive work environment
• Ongoing training to set you up for success

The Job!

As a Bilingual Customer Success Specialist, you will serve as a key point of contact for customers, supporting assigned sales territories in partnership with an Account Manager. You will:

• Manage incoming orders and coordinate timely processing of customer requests and product samples
• Proactively connect with customers by phone and email to share updates, recommend solutions, and identify growth opportunities
• Prepare and organize sales support materials, including presentations, pricing tools, and product information
• Distribute regular territory communications and promotional updates
• Maintain accurate customer records and ensure account information remains current
• Respond promptly to pricing inquiries, order status questions, and service-related concerns
• Provide full sales support coverage during Account Manager absences
• Identify and research potential markets and prospects within the assigned territory
• Assist with sales quoting, rebate summaries, and internal reporting as required
• Collaborate cross-functionally, including occasional support with collections and administrative tasks

What you bring to the job

You are someone who is comfortable engaging customers by phone, email, and virtual presentations. You come with:

• Fully bilingual in English and French, with strong spoken and written communication skills
• Extensive experience (10+ years) in sales coordination, customer success, or inside sales support
• Highly organized with strong attention to detail and follow-through
• Strong proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and general business systems
• Collaborative team player with a proactive, solutions-oriented mindset
• Background supporting product-based sales, particularly regulated or technical product lines is an asset
• Experience working within a close-knit or entrepreneurial business setting
• Post-secondary education in Business, Sales, Marketing, or a related field—or equivalent professional experience

Qualified job seekers are asked to apply with attention to Shannan Wiloughby. Reference #13896.

Expected Compensation: CAD $60,000.00 - $67,000.00 per annum.

Existing Position Vacancy: Yes

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

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