BPO Operations Manager

WorkNomads is looking for an experienced Operations Manager to build, launch, and scale a brand-new BPO operation for a new client. This role is perfect for someone who brings strong expertise in business processes mapping and digital transformation in customer experience and thrives in dynamic environments, enjoys creating structure from scratch, and knows how to turn a new partnership into a long-term success.

Requirements

• Fluency in English is mandatory; additional EU languages are a strong plus.
• 5+ years of experience in BPO or contact center operations, with proven exposure to launching new teams or client programs.
• Strong expertise in business processes mapping and digital transformation in CX.
• Bachelor’s degree in Business, Management, or a related field (or equivalent experience).
• Demonstrated experience in project-based operational setups, transitions, or start-up operations.
• Strong people leadership skills with the ability to motivate teams in fast-changing environments.
• Solid understanding of KPIs, SLAs, quality frameworks, and workforce planning.
• Excellent stakeholder management and client communication skills.
• Data-driven mindset with the ability to translate insights into action.
• Comfortable working remotely and coordinating across multiple functions.

Benefits

• Competitive salary
• Benefits package
• Personalized career development and growth opportunities
• Access to WorkNomads’ global community, co-working spaces, and events
• Diverse, inclusive workplace

Originally posted on Himalayas