Assistant Onboarding Manager

Description

ABOUT US

Hallandale Pharmacy is a trusted, community-focused pharmacy dedicated to providing exceptional patient care, personalized medication solutions, and outstanding service. We specialize in custom compounding and collaborate with healthcare professionals nationwide to enhance patient well-being. As a 503A pharmacy, we adhere to the rigorous standards of the United States Pharmacopeia to ensure the highest quality and compliance in every prescription.

Job Summary

Highly organized, bilingual Assistant Onboarding Manager to support the daily operations of our Onboarding Department. This team plays a critical role in enrolling and activating new accounts for our pharmaceutical company, ensuring a smooth, accurate, and timely start for every account.

This is an operations-focused leadership role (not HR). The ideal candidate will be hands-on, detail-oriented, and comfortable managing workflows, supporting Onboarding Manager, and driving efficiency in a fast-paced environment.

Requirements

DUTIES AND RESPONSABILITIES

• Assist in overseeing daily onboarding operations and team performance
• Support, coach, and guide onboarding representatives to meet productivity and quality goals
• Monitor account enrollment processes to ensure accuracy, compliance, and timeliness
• Troubleshoot escalations and resolve client or internal issues promptly
• Help manage workload distribution and staffing needs
• Track metrics and provide reporting on team performance
• Maintain clear communication across departments to ensure seamless account activation
• Support training and development of new and existing team members
• Support the Manager in daily oversight of team operations
• Act as the point of contact when the Manager is unavailable
• Provide guidance, coaching, and real-time support to staff
• Monitor productivity, attendance, and performance metrics
• Help resolve escalations or client issues professionally

Skills & Abilities

• Bilingual in English and Spanish (required)
• Operations, onboarding, or pharmaceutical industry experience a plus
• Strong organizational and time management skills
• Excellent communication and problem-solving abilities
• Detail-oriented with the ability to multitask in a fast-paced environment
• Bilingual in English and Spanish (required)
• Experience with Salesforce (preferred)
• Proficiency in Google Sheets/Google Workspace

Education & Experience

• Associate’s or Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or a related field preferred.
• 2+ years of leadership or supervisory experience, preferably in operations, onboarding, healthcare, or pharmaceutical environments.
• Experience supporting or leading frontline operational teams in a high-volume, deadline-driven setting.
• Equivalent combination of education and relevant work experience will be considered.

BENEFIT

• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time
• Paid jury duty
• Bereavement leave
• Employee assistance program
• Disability insurance
• Paid holidays

AN EQUAL OPPORTUNITY EMPLOYERWe do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.