Corporate IT Administrator - Hybrid (Duluth, GA)

Corporate IT Administrator (Duluth, GA - Hybrid)

About The Role

The Corporate IT Administrator is responsible for administering and supporting CINC’s internal technology environment, ensuring employees have a secure, reliable, and efficient IT experience. This role combines advanced end-user support with hands-on system administration, identity and access management, hardware/software lifecycle management, and coordination with internal stakeholders and external vendors.

The ideal candidate is a strong technical contributor who can work independently, manage priorities, and help improve IT operations through documentation, process consistency, and proactive problem-solving.

Key Responsibilities

User Support & IT Operations

• Serve as a primary point of contact for day-to-day user support, including troubleshooting hardware, software, email, permissions, and connectivity issues.
• Provide first-line phone and ticket support for employees based on Colombia.
• Deliver high-quality customer service while managing incoming support demands efficiently.

• Manage user accounts, permissions, and access provisioning across corporate systems and SaaS applications (e.g., SSO, MFA, directory services).
• Maintain desktop and laptop base images and support standardized device configurations.
• Perform routine system administration tasks such as updating software, applying patches, updating drivers, and ensuring device compliance.

• Administer the deployment, configuration, monitoring, and maintenance of corporate hardware, including desktops, laptops, printers, and peripherals.
• Assist with the rollout of new hardware and software across the organization.
• Own asset and inventory management processes, including tracking, lifecycle planning, and documentation.

• Document IT systems, configurations, and operational processes to support team knowledge-sharing and audit readiness.
• Maintain documentation required for internal controls, regulators, or auditors as requested.

• Coordinate with consultants, vendors, and technical partners to support services, licensing, procurement, and maintenance requests.
• Support the IT Manager and System Administrator on IT projects and deployments.
• Assist in implementing new technology initiatives and improvements to IT operations.

• Participate in on-call rotations or perform after-hours maintenance as required.
• Perform other duties that logically align with the role or are assigned by IT leadership.
• Model CINC’s values and support the mission and organizational goals.

• Bachelor’s degree in Information Technology or related field, or equivalent experience.
• 3+ years of experience in IT support, service desk, or system administration roles.
• Strong knowledge of Windows (and/or macOS) administration, identity/access systems, and endpoint management fundamentals.
• Experience with hardware configuration, software deployment, patching, and device troubleshooting.
• Strong communication, customer service, and problem-solving skills.
• Ability to multitask, prioritize, and work both independently and as part of a team.
• Willingness to participate in after-hours support or project work.