Sales Operations Analyst - FFS (Facilities Supplies)

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is actively hiring a Sales Operations Analyst to support the Facilities Supplies Customer Group!

As a Sales Operations Analyst in National Accounts, you will work with each of the Business Group’s National Account team to drive profitable growth, lead the new account implementation process, develop and support internal and external reporting, and provide direct support to National Accounts for ongoing account management.

This role has direct contact with our Field Sales organization, Branches, MRO Solution Center, National Account Managers, Price Management, Marketing, Strategic Products Group and many others.

Most importantly there is direct customer contact supporting our overall strategic relationship and growth plans. The average National Account customer exceeds $1 MM in sales annually.

Location: This role is located out of our Newport News, VA HQ on a Hybrid schedule of 3 days in Office (usually T, W, Th) and 2 days Remote (usually M, F). May consider Remote for the right Associate who lives outside the Newport News HQ area.

Responsibilities

Operational Account Management 80-90%

• Provide support to the National Account Managers that will assist in the growth and development of assigned accounts
• Understand assigned customer agreements including written contracts and incentive programs
• Ensure a summary of customer agreement in place and understood by team
• Ensure customer file is aligned with contractual and strategic requirements including price columns, matrix pricing, and payment terms
• Ensure National Account Manager is aware of pending contract renewal requirements
• Prepare Customer Quarterly Review meeting presentations – Run Power BI reports, analyze data and prepare 5-10 slide PowerPoint presentations
• Coordinate online catalog updates
• Work with National Account Manager to maintain Pipeline and Sharepoint information pertinent to each customer
• Complete and distribute monthly/quarterly reporting to customers providing feedback based on customer structure and vendor programs
• Assist NAM’s with identifying who to contact for what

Business Development Support – 10-20%

• Complete customer analysis of existing customers to better understand what districts we do business in, overall sales and gross profit by district, product mix analysis, and existing pricing structure
• Recommend customer approach given analysis and participate in conversation with Director and Branches to determine best method
• Ensure compliance with national account pricing strategy
• Areas of Impact: Integral part of the National Accounts team impacting growth, profitability and customer relationship management.
• Problem Solving:This is a key component to this position. Understanding how pricing is derived, how to work with national and local pricing, the impact of vendor contracts, and how customers are linked together are key aspects that require problem solving on a regular basis.

Preferred Qualifications

• 5 + years of experience Sales Operations Analytics
• Trilogie – Pricing, Customer File Maintenance, Invoice reviews
• Prior experience running existing Power BI reports
• Ability to write adhoc PowerBI reports a plus
• Proficient in Microsoft Software applications including significant Excel skills and basic PowerPoint skills
• Writing Skills
• Understanding of pricing methodologies and strategy
• Ability to coordinate projects, delegate responsibility and ensure completion
• Customer facing experience desirable – Branch, NSC or other
• Understanding of National Accounts structure and intent
• Exposure and experience with customer contracts

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$3,600.00 - $5,866.30

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information