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Himalayas · Posted 23d ago
Technical Support Analyst - Pune - Remote
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Indexed description
Blue Ridge Solutions, Inc is hiring a Technical Support Analyst to provide technical and user support to clients and work proactively with customers to improve their operations.
Requirements
- Take pride in interactions with customers and develop positive working relationships
- Provide technical and user support to clients and follow escalation procedures
- Write SQL queries to report and analyze client databases and debug issues
- Write batch scripts to support software's background processes and debug issues
- Assist with building new client systems utilizing SaaS solution
- Respond to client support issues via email and phone
- Utilize ticketing system to track and document client support communication, escalation, and resolutions
Benefits
- Generous Paid Time Off
Originally posted on Himalayas
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