Procurement Business Analyst

Job Title: P2P Deployment Manager

Duration: 06-12 Months Contract (Possibility of Extension)

Location: Westlake, OH (Hybrid)

Pay rate: $52 per hour on w2, without benefits/Holidays/Vacation

Job Description:

The P2P Deployment Manager will drive hands-on deployment and change activities for the TA procurement transformation. The role ensures that our procurement policies, standards, and ways of working are embedded within the Coupa Req‑to‑Pay (R2P) solution, while also aligning with upstream Source‑to‑Contract (S2C) processes delivered through Ariba. This role focuses on process alignment, gap assessment, persona‑based change impacts, roles and responsibilities definition, training support, stakeholder engagement, and execution of deployment tasks in line with the overall programme plan.

Must Have:

Candidate must have a clear background in Procurement Business Analysis, with an emphasis on delivery-focused execution rather than governance-heavy responsibilities. Industry is agnostic, and while Coupa experience is a plus, it is not a must-have—the team is open to upskilling the right candidate.

Key Accountabilities

1. Process Alignment & Gap Assessment

• Conduct detailed “as‑is” and “to‑be” process mapping for P2P within Coupa, with clear integration to upstream S2C activity in Ariba.
• Identify gaps between TA practices and our procurement processes, policies, and standards.
• Map end‑to‑end process flows from category strategy → sourcing → contracting → requisitioning → purchase order → invoice → pay.
• Define future-state roles and responsibilities, including critical handoffs between S2C and P2P.

2. Change Impact Assessment & Stakeholder Engagement

• Produce persona-based change impact assessments that clearly define what will change for each user group.
• Identify and document behavioural, process, and system impacts.
• Gather stakeholder pain points and operational issues, translating them into structured improvement plans.
• Draft clear, concise communications to support awareness, readiness, and adoption.

3. Deployment Support & Training Enablement

• Support deployment planning and execution in alignment with programme milestones, scope, and schedule.
• Collaborate with global teams (KL, Budapest, Pune, London) to ensure consistent deployment practices.
• Contribute to training content, logistics, and delivery to prepare end users for new processes and tools.
• Support hyper care and stabilization activities post‑go‑live.

4. Value Case, Metrics & Performance

• Ensure the procurement value case is well-defined, measurable, and supported with the appropriate KPIs.
• Track and report on performance metrics tied to process adoption, compliance, and efficiency improvements.
• Ensure process changes enable wide value realization goals.

5. Governance, Risk & Issue Management

• Identify, track, and manage risks, issues, and dependencies across process, system, and change activities.
• Provide clear, structured input to governance forums and status reporting.
• Ensure decision-making is supported through accurate data and insight.

Required Experience & Skills:

• Strong procurement experience, with deep understanding of P2P processes and good awareness of S2C activities.
• Ability to learn and work with Coupa (R2P) and Ariba (S2C/Contracts); direct system experience is preferred but not required for a strong procurement practitioner.
• Demonstrated experience in process mapping, gap assessment, and operating model alignment.
• Experience defining roles and responsibilities and cross-functional handoffs.
• Proven capability in change management, including persona impacts, communications, and behavioural adoption.
• Strong stakeholder engagement and communication skills, especially with field operations or complex business environments.
• Experience supporting training development and readiness for diverse stakeholder groups.
• Comfort working across global, distributed teams and operating in a matrixed environment.
• Ability to turn pain points and issues into structured, actionable activity plans.

Preferred Skills:

• Experience in retail, travel centres, convenience, fuel, or field-based operations.
• Familiarity with our procurement policies and standards.
• Strong analytical and problem-solving capability.
• Ability to simplify complexity and communicate clearly across all levels

Thank you!