Director-Digital Product Mgmt

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

How will you make an impact in this role?

This position sits within Customer 360, which is a part of the broader Enterprise Data Management and Product (EDMP) organization. The team is focused on enabling the best customer experience every day through a differentiated set of products and services. A key part to accomplishing this vision is knowing your customers (individuals or businesses) and having a holistic understanding of that customer.

Customer 360 is an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by leveraging Amex internal/external data assets, world-class machine learning algorithms, and Big Data environment.

We seek an experienced thought-leader and problem-solver to serve as Director – Finance & Regulatory reporting enablement to help define and oversee the vision and strategic priorities for our offerings across Finance & Regulatory reporting use cases. At Customer 360, you and your team of product owners and analysts would be focused on managing, delivering, and enhancing microservices based core Customer 360 platform.

Responsibilities

• Partner with various Finance & CFR strategy partners for implementation of demographic data and linkages via C360 to enable regulatory use cases
• Partner with Finance & CFR partners globally and lead the development of key linkage capabilities around Legal Entity Views of Business (Counterparty ID, Obligor ID, Business ID etc.)
• Partner with Data Governance, Control Management and Data Offices across Business Units to implement AEMP compliant data controls and manual review procedures ensuring
• Partner with Data Management, Data Quality and Data Science teams of C360 to build additional controls and framework for continuous improvement of demographic data and linkages
• availability, completeness and accuracy of demographic data & linkages
• Leading, mentoring and building a highly performing and engaged team with diverse talent
• Identifying opportunities and driving product strategy, roadmap, and features
• Managing the product life cycle from strategic planning to tactical execution
• Prioritizing engineering work and balancing the requirements of customers and stakeholders.
• Enabling analytics-driven decision making to evolve products and usage.
• Evangelizing the product both internally and externally and shepherding products through the development process, advocating to achieve the best outcomes.
• Interacting with partners to identify needs, opportunities, and gaps, and solve problems.
• Brainstorming and negotiating effectively with various stakeholders to continuously define feature priority.
• Helping your team develop products by making difficult tradeoffs and removing roadblocks.
• Establishing the product’s goals and reviewing success metrics to achieve commercial success.
• Agile mindset and transformation champion.

Qualifications

• At least 5-7 years of experience in owning, managing leading products or platforms
• Good understanding of Finance & Regulatory landscape & strategies will be a big plus.
• Good understanding of CFR Commercial processes & strategies and GCS Business (Small Business, Corporate, Merchant, Banking etc.) will be a big plus
• Strong people leader with excellent interpersonal skills and ability to influence partners
• Excellent communication, collaboration, and change management skills.
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
• Passion for excellence in people, processes and products and strong understanding of Product Management
• Experience in managing partnerships and colleagues across geographies; ability to build strong relationships with internal / external business partners across various locations globally
• Demonstrated success in leading large, fast-paced and highly complex projects, including architecture transformations, product launches and use case enablement efforts
• Ability to prioritize work across the team to maximize efforts that will drive greatest outcomes for the business; defends MVP principles and drive hypotheses and learnings

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.