IT Field Engineer (Desktop & DC Hands-and-Feet Support)

• Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop

software/ applications

• Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop ,

Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized

peripheral equipment and devices

• Perform general preventative maintenance tasks on devices and software
• Enroll, configure, and manage Windows, iOS, Android, and macOS devices using Microsoft Intune

(MDM

• To follow and execute instructions provided by Subject Matter Experts
• Provide L1 support for AV equipment including meeting room displays, projectors, cameras,

microphones, speakers, and control panels

• Provide onsite hand and eye support to Client / Customer Install, upgrade, support and

troubleshooting of devices in Network and Compute environment

• To assist users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or

permanent fixes with the aim of restoring service to the customer as soon as possible; escalating

incidents to other support teams where necessary

• To accurately record, update and document requests using the IT service desk system
• To maintain a first class level of customer service ensuring that all customers are treated

efficiently and in an appropriate manner

• Maintain excellent verbal communication skills with the ability to communicate effectively with

technical and non-technical colleagues at all levels in the organization

• To be a highly motivated team player with the skills and ability to manage changing priorities
• To create, maintain and publish relevant support documentation in order to assist all End Users

with the quick resolution of their incidents and service requests and enable users to become more

self-sufficient

• Be willing to attend training as necessary to keep up to date with the latest technology and

internal system processes

• To attend training courses as identified and agreed for appropriate development
• To contribute towards reporting as per client / customer requirement
• Any other tasks as assigned and within the skillset of the person

Skills: hands & feet support,desktop support / it support engineer,data center & infrastructure,networking basics:,office 365 support,imac (install, move, add, change),l1 network troubleshooting,hardware troubleshooting,cabling: sfp, fiber, ethernet, patching, labeling,rack and stack / server mounting,dc operations (compute, storage, backup),asset management / it inventory