Client Operations Manager

Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re hiring a Client Operations Manager to own client delivery, execution tracking, and operational workflows across multiple accounts.

This is a high-ownership, execution-driven role where you will:

• Manage client communication and expectations
• Drive accountability across teams
• Ensure consistent delivery and progress
• Build systems that eliminate operational gaps

Your goal: keep clients moving forward without founder involvement in day-to-day operations.

What You’ll Own

Client Operations & Communication

• Serve as the primary point of contact for clients
• Manage communication across:
• WhatsApp
• Slack
• Google Workspace
• Run regular check-ins to track:
• Progress
• Commitments
• Blockers
• Maintain clear, structured communication across all stakeholders

Delivery & Execution Management

• Maintain a live tracker for all client workstreams
• Ensure all deliverables are completed on time
• Identify and drive the top 2–3 priorities per client each week
• Proactively flag risks and resolve execution gaps
• Step in to unblock teams and maintain momentum

Workflow & Process Optimization

• Build and improve:
• SOPs
• Workflows
• Operational systems
• Identify inefficiencies and implement structured solutions
• Create automations for:
• Reporting
• Tracking
• Notifications
• Leverage AI tools to improve speed and execution

Team Coordination & Accountability

• Align cross-functional teams on:
• Timelines
• Deliverables
• Outcomes
• Hold teams accountable while maintaining strong relationships
• Identify bottlenecks early and resolve them proactively

Hiring Support (As Needed)

• Assist with:
• CV screening
• Initial candidate evaluations
• Provide structured recommendations for hiring decisions

What Makes You a Great Fit

• Execution-focused with strong operational discipline
• Highly organized with exceptional follow-through
• Strong communicator who can confidently manage clients
• Comfortable working in fast-paced, scaling environments
• Problem-solver who proactively removes blockers
• Systems thinker who builds structure where none exists

Requirements

• 3–5 years experience in:
• Operations
• Project management
• Chief of Staff
• Account management
• Proven experience managing:
• Multiple clients or workstreams simultaneously
• Hands-on experience building:
• Workflows
• SOPs
• Real operational systems
• Strong client-facing communication skills
• High ownership, accountability, and attention to detail

Nice to Have

• Experience contributing to company growth or scaling operations
• Experience with automation tools:
• Zapier
• Make
• Airtable
• Notion
• Exposure to AI-native tools:
• n8n or similar
• Background in startups or high-growth environments

Tools & Tech

• Slack / WhatsApp / Google Workspace
• Notion / Airtable / ClickUp (or similar)
• Zapier / Make / n8n
• AI tools for automation and workflows

What Success Looks Like

• Minimal founder involvement in day-to-day operations
• Consistent, on-time delivery across all client accounts
• Clear, scalable operational systems in place
• Improved client performance and measurable growth
• High client satisfaction and retention

Interview Process

• Initial Screening Call
• Recruiter Interview
• Final Interview
• Offer & Onboarding

Apply Now

If you’re an operations-driven leader who thrives on execution, accountability, and building scalable systems, we’d love to hear from you.

Apply now and take ownership of client delivery at scale.

Originally posted on Himalayas