Account Manager

• This position is located in Syracuse, NY.

Founded in Finland in 2008, Bluefors quickly became the global leader in ultra-low temperature systems. With the addition of Cryomech, Syracuse-based pioneer since 1963, our combined expertise allows us to deliver reliable, high-performance products that scientists, innovators, and industries depend on every day.

Our team of 600+ professionals from over 50 nationalities is united by curiosity, craftsmanship, and a shared mission: to help our customers go further. Whether building precision cryocoolers, engineering complete measurement systems, or supporting our products in the field, we focus on quality, collaboration and progress.

Working at Bluefors means contributing to technology that has real impact worldwide. In Syracuse, our employees are the heart of producing the cryogenic systems that enable tomorrow's discoveries - while building rewarding careers in engineering, manufacturing, quality, finance, sales, service and beyond.

Position Summary

The Account Manager drives revenue growth across assigned regions and customer segments for the Cryomech product line by identifying customer needs, presenting solutions, and closing sales. This role serves as the primary customer contact for proposals, collaborates cross-functionally to ensure successful execution, and maintains accurate pipeline and forecasting data in the CRM while identifying new market opportunities and trends.

Essential Duties And Responsibilities

• Identify, target, and develop new customer opportunities within assigned territory or vertical markets
• Engage technical and commercial stakeholders to qualify and advance new projects
• Lead discovery discussions to validate application fit, budget, timeline, and purchasing process
• Progress qualified opportunities through the sales cycle to booking
• Build and maintain a healthy pipeline aligned with sales goals and typical sales cycles
• Manage and grow relationships with existing customers and installed base accounts
• Identify upselling, cross-selling, replacement, and expansion opportunities
• Maintain regular engagement with key technical and procurement stakeholders
• Collaborate with sales, engineering, marketing, service, and production teams to ensure proposals are executed on time and within margin targets
• Develop and execute long-term account plans aligned with customer objectives
• Proactively identify unmet customer needs through ongoing engagement (in-person, video, phone, and email) and document findings in the CRM
• Maintain accurate and up-to-date CRM records to support pipeline visibility and forecasting accuracy
• Conduct occasional business reviews in partnership with Bluefors sales leadership
• Monitor industry developments, competitive activity, and emerging markets to provide actionable market intelligence
• Participate in industry trade shows and company events as required, with travel as needed
• Perform additional duties as assigned

Bachelor’s degree in Business, Management, Engineering, or a related field, or an equivalent combination of education and experience. Minimum 5 years of B2B capital equipment or engineered systems sales, with a proven record of managing and growing accounts and selling complex, technical solutions with long sales cycles. Preferred experience includes cryogenics, scientific equipment, or advanced hardware, as well as the ability to compare and differentiate customer usage of products versus competitors.

Job Competencies

• Customer-focused mindset with the ability to identify unmet needs and develop solutions
• Adaptable and effective in dynamic, fast-changing, and technically complex environments
• Ability to engage and influence key decision makers and stakeholders
• Strong analytical and problem-solving skills
• Ability to read and interpret safety rules, operating manuals, procedures, and training documents
• Advanced written and verbal communication skills
• Advanced proficiency with Microsoft Office and CRM tools for reporting, analysis, and pipeline management

• Bluefors offers a generous benefits package including health, dental, vision, 401K, long and short-term disability, life, training, tuition reimbursement, and Paid Time Off (PTO).

While performing the duties of this job, the employee is frequently required to sit, stand, walk, reach with arms and hands, and have hand and finger dexterity. The employee is regularly required to see, talk and hear. In an office setting, the employee may occasionally, stoop, kneel, or crouch. The employee will frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in and out of a professional office environment. This position will have work that may be in an office or manufacturing setting. This position interacts with both internal and external customers in a professional, courteous manner, while keeping information confidential as needed. This role routinely uses standard office equipment such as computers, phones, filing cabinets and copiers. While in the manufacturing environment, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to humid conditions; fumes or airborne particles; heat; cold; risk of electrical shock and vibration. The noise level in the work environment is usually moderately loud. Mandatory PPE’s must be worn as required.

This role does not offer sponsorship for work authorization.

Bluefors Cryocooler Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.

The world's leading manufacturer of ultra-low temperature cryogen-free dilution refrigerators.

We design and manufacture measurement systems, that can provide clean and quiet environment for scientific research, even at ultra-low temperatures. Our systems have options which include wiring and superconducting magnets and can be customized to meet the requirements of each customer. We have a strong focus on the quantum computing and information community and are here to support scientists and industries go further in their endeavors. For this we have brought together the best minds from a variety of fields. If you are a skilled physicist, technician, engineer or business professional and looking for an interesting job in multicultural environment, join our growth story at Bluefors.

Here we are curious to the core, have wide-range expertise, and have one mission: progress. Continuous development, learning, and collaboration are fundamental to our way of working. In our agile company structure customers are in direct contact with scientists and engineers who design their system. We deliver systems all around the world and the markets for our products are constantly growing. Currently we employ more than 600 professionals from over 50 different nationalities. We offer competitive benefits package, employee share program, flexible working environment and a non-smoking workplace.