CDD Product Manager IA - Client & Digital (H/F)

At Chanel, the digitalization of our business model has strongly accelerated. Digital platforms have become essential to maintain a steady contact between clients and our brand, and there is a growing focus on harnessing advanced analytics and artificial intelligence (from ML to LLM and Agentic) to deepen customer knowledge and drive client-centric performance.

As Product Manager AI, you will be a key player within the Europe Regional Digital teams and attached to the Client Analytics Team. Your role is to make the best use of available data and leverage advanced analytical technologies — including machine learning, LLMs, and agentic AI — to turn customer-centric data into actionable AI-driven products for our divisions and markets.

Reporting to the Analytics Manager Client & Digital, you will lead a multidisciplinary squad (Data Scientists and ML Engineers) and collaborate closely with our Tech team as well as our client & digital experts. You will operate within an agile framework, overseeing the lifecycle of AI products from discovery and validation to continuous improvement, always focused on delivering measurable business value.

YOUR MAIN MISSIONS

SQUAD LEADERSHIP

• Lead a squad of Data Scientists and ML Engineers in an agile (Scrum-like) environment
• Foster a culture of trust, technical excellence, and innovation, encouraging creativity and data-driven problem-solving

PRODUCT MANAGEMENT

• Define the vision, roadmap, and backlog for AI and advanced analytics products supporting client knowledge, digital performance, and omni-channel client journeys
• Prioritize development and deployment efforts based on business impact and stakeholder needs
• Ensure rigorous methodologies for model evaluation, monitoring, and continuous improvement to guarantee effectiveness and relevance
• Champion the use of existing AI solutions and best practices, avoiding unnecessary reinvention
• Improve an offer of "on-the-shelf" AI models to streamline the integration of AI into customer journeys

COLLABORATION

• Act as the central interface between Digital, Tech, and business teams to ensure alignment and knowledge sharing
• Work closely with business stakeholders to understand their client-related needs, translating them into tailored AI solutions
• Collaborate with the Data & AI team to ensure a unified data and analytics strategy across all domains, as well as the Tech team to foster excellence in execution
• Build strong, trust-based relationships with business users, acting as a facilitator for change and innovation

MARKET & TECHNOLOGY MONITORING

• Stay ahead of industry trends, technological advancements, and competitive practices in AI and advanced analytics
• Identify opportunities to enhance processes and adopt new technologies, ensuring Chanel remains at the cutting edge

THE IMPACT YOU WILL CREATE AT CHANEL

Your leadership will transform complex client data into clear, actionable AI-driven solutions that empower decision-making across divisions and markets. Your products will directly support Chanel's client knowledge, digital performance, and omni-channel excellence.

YOU ARE ENERGIZED BY

You thrive on leading multidisciplinary teams and delivering advanced AI products in fast-paced, high-stakes environments. You are passionate about customer intelligence, data-driven decision making, and the practical application of AI in retail and luxury. You excel in communication, change management, and enjoy building bridges between technical and business teams.

What You Will Bring

• +5 years of significant experience in AI product management or data science delivery, ideally with client data, using agile frameworks (Scrum, Kanban)
• Strong expertise in data science (machine learning as well as LLM and agentic) & experience with model evaluation methodologies and MLOps
• Familiarity with data engineering concepts, data pipelines, and the AI technology landscape
• Excellent communication and presentation skills in both French and English, able to convey complex AI concepts to non-technical stakeholders
• Proven leadership, diplomacy, and the ability to drive projects in international, matrixed organizations
• Previous experience in the Retail or Luxury industry is a plus

What Chanel Can Offer You

At Chanel, you will have the unique opportunity to develop your AI product leadership and analytics expertise at the heart of a pioneering digital transformation. You will work alongside top-tier experts, tackle international challenges, and see the direct impact of your work on Chanel’s operational excellence and innovation.

This position is to cover a maternity leave from mid-September 2026 until the end of February 2027.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.