Sr. AI Product Manager

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com

Cyara’s Values:

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Cyara’s Diversity, Equity, Inclusive and Belonging:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Role Overview
The AI Product Manager will own the strategy, roadmap, and execution of AI-driven testing and assurance capabilities, with a strong focus on conversational AI systems (voice and chat bots), agentic workflows, and AI evaluation frameworks.

This role focuses on translating complex, real-world challenges in AI-driven customer interactions into scalable, market-leading solutions that help enterprises validate autonomous AI behavior, ensure trust, and optimize performance at scale.

You will act as a product leader, customer advocate, and cross-functional collaborator, driving measurable outcomes while advancing Cyara’s agentic CX assurance platform vision.

Key Responsibilities
Product Strategy and Vision
Define and evolve the product strategy aligned with Cyara’s agentic platform vision

Develop and maintain a clear, outcome-driven roadmap

Continuously assess market trends in LLMs, conversational AI, and autonomous agents, identifying opportunities to differentiate

Customer and Market Leadership
Engage directly with customers building AI voice and chat bots to understand real-world challenges in testing, scaling, and trust

Act as the voice of the customer, translating issues like:

Silent failures in conversations

Multi-turn breakdowns

Performance at scale (e.g., thousands of concurrent calls)into actionable product requirements

Partner with sales, pre-sales, and customer success teams in strategic engagements and demos

Product Delivery and Execution
Own the end-to-end product lifecycle from problem definition through delivery and iteration

Collaborate closely with engineering, AI/ML, and architecture teams to build agentic testing/monitoring features

Drive backlog prioritization

Go-to-Market and Enablement
Enable sales and marketing teams with clear positioning

Support product launches, demos, and customer-facing narratives

Partner with enablement teams to ensure adoption of new AI capabilities

Experience and Qualifications:

• 5-10 years of product management experience, ideally in AI, developer platforms, or SaaS products
• Hands-on experience with conversational AI and/or CCaaS platforms
• Strong understanding of LLM-based systems, prompt orchestration, and agent workflows preferred
• Experience with testing frameworks, QA systems, or developer tooling preferred
• Ability to operate in fast-paced, ambiguous environments and drive clarity
• Strong communication skills with the ability to influence cross-functional teams

Why You’ll Love Working at Cyara

• Mission with impact - Help enterprises build AI systems customers can trust
• Category leadership - Define the emerging space of Agentic CX assurance
• Real product ownership - Build foundational capabilities for AI testing and trust
• Cutting-edge problem space - Work at the intersection of AI, CX, and large-scale systems
• Room to grow - Shape not just products, but the future of AI assurance

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.