IT Director

Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.

About The Role

We are seeking an experienced IT Director to lead the company’s global IT operations and infrastructure services across multiple locations. This role will oversee the IT support and systems teams and ensure the reliability, scalability, and security of the organization’s technology environment across our sites in Israel and Manhattan.

The IT Director will be responsible for managing daily IT operations, service delivery, infrastructure platforms, and vendor relationships while working closely with Cyber Security, DevOps, and Business Applications teams.

What you will do?

• Lead and manage global IT operations across the company’s sites in Israel and Manhattan.
• Manage the IT support (Helpdesk) and infrastructure teams to ensure high-quality service delivery and operational excellence.
• Oversee the performance, availability, and security of corporate IT systems, cloud services, and network infrastructure.
• Define and monitor SLAs and operational KPIs to ensure consistent and reliable IT services across locations.
• Drive continuous improvement of IT processes including onboarding, offboarding, asset management, and incident management.
• Act as the primary escalation point for complex or critical IT operational issues.
• Collaborate closely with Cyber Security, DevOps, and Business Applications teams to ensure secure and efficient technology services.
• Manage IT vendors, service providers, and procurement processes.
• Plan and manage IT operational budgets and cost optimization initiatives.
• Mentor and develop IT team members while fostering a strong service-oriented culture.

• 5+ years of experience managing IT infrastructure and enterprise systems environments.
• 5+ years of experience leading IT support or IT service delivery teams.
• Proven experience managing IT operations across multiple sites or global environments.
• Strong knowledge of enterprise IT infrastructure including cloud platforms, identity management, endpoint management, networking, and collaboration tools.
• Experience working with security frameworks and collaborating with cyber security teams.
• Strong leadership, communication, and stakeholder management skills.

Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs, and we are now 500+ strong in New York, Los Angeles, and Tel Aviv.

We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

Join a team of builders who are working every day to enable better outcomes for our partners and their customers.

Our Values

Our values are at the heart of everything we do. We believe great solutions are built through a great community.

• Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
• Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
• Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
• Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
• Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.

We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.

Pagaya is an equal opportunity employer. Pagaya is encouraging diversity and actively seeking applicants from all backgrounds, as are committed to creating a diverse workforce together with an inclusive environment for all. Employment is decided on the basis of qualifications, skills, and business needs.

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